Erik Jessen

Our Mission Statement ensures customer satisfaction through open communication. We maintain — first and foremost — that our clients’ specifications are completed in a streamlined, efficient manner. We offer our clients, not only beautiful websites, but also associated marketing efforts to produce a comprehensive service model. We are able to accomplish this through a working environment that includes a work-life balance that allows our highly skilled team members to deliver an exacting work product.

» Tasking sales people and technicians to make the POS division profitable » Network design and implementation » Coordinating technical and logistical aspects of installations » Designing proposals and SLAs for prospecting business customers » Sales of desktop computers, laptops, servers, workstations, firewalls, switches, etc. » Sales of managed services and remote monitoring solutions » Sales of Point-of-Sale equipment (Aloha, Counterpoint, Keystroke, Liquor POS) » Sales of SMART interactive whiteboards and displays » Working closely with the technical staff to design and maintain networks » Managing technicians, administration, and sales staff » Contacting customers about their computers and advising a logical and beneficial course of action » Setting up on-site appointments for technicians and ensuring their follow-through until completion » Training technicians to follow the protocol of our company, such as: keeping up with time logs in the Connectwise software, tracking billable time, and completing technical notes » Aiding technicians with accurate diagnosis of computers » Acting as technical advisor to the company regarding new products and computers » Advising customers on Point-of-Sale benefits to their restaurant or retail business