Erik Z

Leading engineering teams for Prime Video's Live Events organization to bring amazing content (including NFL, NBA, MLB, WTP/ATP, English Premier League and more) to viewers. Responsible for areas including: • Live Event Publishing platform • Live Event Sports Data platform • Live Event Discovery & Personalization platform • Live Event Stream Annotation & State Management platform • Live Event E2E Quality management platform Our services support the content operations teams, the live event operations team and also directly impact the customer experience. With engineering resources in Seattle, Austin, and Arlington – we build services that enable content acquisition teams to bring exciting new content to the Prime Video Live Event catalog, we integrate with downstream systems to ensure that the customer experience for pre-, live & post- broadcast results in the best place way to discover, watch and engage with the sports people love.

I led multiple Electronic Arts Digital Platform (EADP) engineering teams delivering high scale online services platforms to industry leading gaming experiences: • Cloud Gaming – providing the online services, player experience and client apps to deliver EA's AAA interactive game play via internet streaming across multiple devices (see links below) • Marketplace – providing online services to support all the features for a game’s digital economy including resource/currency tracking (bank), virtual good catalog, player inventory with statistics/leveling, pack management, Store/offer management, and exchange as well as all the studio tool chain supporting lifecycle management of the digital economy • Cloud – providing the Cloud Fabric to enable platform and studio engineering teams to move to a standardized cloud operating model supporting deployment, lifecycle management, and diagnostic/triage functions • Social – providing online services to support in/out of game social experiences including profile, friends, groups, chat, presence, activity feed, inbox, push notes and a social graph infrastructure that represents all the player relationships & interactions Upon joining EA's CTO Leadership team, I led two new platform strategies (Cloud, Marketplace) and took them from idea to production, inclusive of staffing leadership and engineering teams, platform development & pilot title adoption - now supporting major EA Studio launches each year (see titles below). The EADP Marketplace is a central tech solution for digital economies and EADP Cloud provides deployment and ops management services across multiple cloud providers. In my last 2 years, I expanded my role to lead EA's technical strategy for Cloud Gaming, including 1st and 3rd Party. 1P led to an acquisition to accelerate EA's AAA streaming interactive game play. I drove tech and team integration, grew US staffing and delivered a market viable closed beta Sept2019, while leading EA's CG Tech partnerships.

Collaborated as part of leadership team to define product strategy and feature set for new cloud based application analytics offering for GTM 2015 in order to target DevOps customer covering application monitoring, diagnostic and usage analysis. Launched application in 2Q2015. Highlights: - Led team to design, develop, manage & operate large scale data platform supporting cloud & connected device app patterns from File Project New through large scale production data volumes including implementation of production operational process from deployment through live site management - Led architecture & design of distributed data collection, processing, storage & indexing systems utilizing variety of OSS (Kafka, STORM, ElasticSearch, Redis, StatsD) and MSFT platform technologies (Azure, EventHub, ASA) managing 100s TB of data per scale instance. - Collaborated internally to drive Azure Service improvements based on product learnings and adoption of core technology (Azure Compute/Networking, AzureSearch, Visual Studio code search, and others). Collaboration on cross division architecture v-team to align big data investments on operational telemetry.

Managed development engineering and operations (125+ FTE) for MSN wide offerings covering 40+ content verticals across 40+ markets supporting 500MM unique users worldwide – inclusive of platform technologies (content management, rendering and targeting). Highlights: - Delivered and exceeded on US HP whole page CTR and Search Result Page View (SRPV) transfer commitments - Increased TTM for EntryPoint experiences from 9 months to 1 month through technical improvements, introduced experimentation throughput by 50% by organizational and process improvements and delivered shared MSN wide infra for personalization and optimization - Managed organization through significant reorganization, reduction in force and completed delivery of core commitments including exceeding SRPV and CTR goals and improving end user performance objectives - Collaborated with media organization to deliver initial algorithmic content optimization pilot in top 2 markets generating 40-50% increase in CTR on targeted experiences, 200% increase in CTR in mid markets over partner managed experiences - Promoted to run all of development engineering for MSN

Responsible for multi discipline engineering and operations organizations (300+ FTE including off shore staffing in China) with product accountabilities including AdCenter Behavioral and Contextual Targeting, AdCenter Direct Marketing, and AdCenter Analytics infrastructure and systems. Responsible for internal platforms supporting Business Intelligence and Customer Intelligence, along with core network wide data collection and identity systems for the advertising systems. Highlights: - Improved the behavioral targeting system through a range of investments and business coordination resulting in 10X increase in reach and 6X increase in revenue - Co-created cross organizational committee and process to address privacy and LCA review of advertising data usage practices. - Defined strategic direction for 2 core advertising efforts inclusive of company acquisition and IP licensing arrangement that jump start and reduce time to market of each initiative - Grew organization from 20 people to 140 people including international development in Beijing, China and Dublin, Ireland through organizational growth, acquisition and reorganization with expanded charter. - Delivered 25 releases across 10 different systems within 4 different platforms. Increased marketing reach from 50MM+ to 450MM+ targetable users. - Expanded marketing business capabilities through CI platform inclusive of revamped email marketing capabilities to enable richer targeting, testing and reporting, business and campaign measurement infrastructure.

Responsible for multi discipline engineering and operations organizations (15+ FTE including) with building an internal operational and business/marketing warehouse of customers of Microsoft online services offerings (Hotmail, Messenger, Spaces, MSN, IA, etc.). Defined initial data warehouse, data mart strategy and designed & implemented ETL.

Qwest (now CenturyLink) is a tier 1 global communications provider delivering a broad array of products and services to the consumer and business marketplace. With over 47,000 employees serving greater than 26 million customers with voice, data and video products – the back office systems ensure the customer satisfaction, revenue and cash flow of the corporation. Responsible for three critical billing platforms that support the core 14 state region, including 20M+ customers, 5M+ lines of code and processes 90% of the company’s revenue. Accountable for the primary customer care desktop for inquiry supporting 9000+ users and 5M+ transactions a month. Responsibilities included application development, strategic platform evolution, and organizational development. Highlights include: - Defined, promoted and launched new technical direction, introducing mainframe Java/legacy integration strategy and delivering first implementation as part of far reaching CRIS system transformation. - Proposed and gained approval for 2 key transformation projects totaling $5M of investment, with three year ROI of greater than 225% - Delivered 4 successive releases on time, on budget with zero production defects. Annual budget responsibility in excess of $20M, 300+ staff including remote reports and outsourced partnership management

Founded Bluespring Software, providing the technology and development leadership to take from concept to commercial product, a unique order entry, order management, workflow, rating and billing solution that leverages metadata architecture at its core, enabling rapid test, trial and launch of communication products. Bluespring delivered its product to Tier 1 carriers in support of complex orders from the point of sales to the operational delivery of service. Grew the organization from 3 to 130 people, secured a total of $24M in venture funding, and worked in a diverse set of roles from inception to exit. Key responsibilities included: - Responsible for the creation of operational process, procedures, tools and technologies in support of Bluespring’s enterprise BSS/OSS product suite within its SaaS offering. Responsible for directing and managing the product development inclusive of Architecture, Product Development, Documentation, Quality Assurance, Configuration Management and Release Management organizations. - Technical and functional product architect and visionary for internal and external audiences – including investors, analysts, venture capitalists, business development, prospects, and channel partners. - One of four members of the executive management team working to secure round C funding including creation of the private placement memorandum, and subsequent road show in conjunction with Legg Mason. - Designed, managed development and delivered the initial release of the Priority CS, Bluespring’s enterprise BSS/OSS application suite. Built out development organization, quality assurance organizations while directing and consulting in the delivery of the application to Bluespring’s initial customers. - Key driver of funding acquisition inclusive of seed capital and A, B, and C rounds.