Eslam Hassan

Senior Operations Manager Cafe & Retail

Senior Operation Manager Cafe Division

the Priority is to Oversee all branches Food & Beverage (F&B) components emphasizing the department’s objective to provide consistent quality service, quality products and profitability. Create and administer cost controls, portion controls and cost percentages for food Supervise all restaurants activities and ensure compliance to all company standards to increase all sales of labor costs and prepare various reports accurately and within a time frame. along with other tasks such as Maintaining optimal level of sanitary procedures for all food handling and ensure optimal quality of all food preparation and ensure compliance to all standards. Administer performance of all service staff and schedule evaluating all restaurants operations and provide training to all employees, maintaining all work according to required policies and procedures, maintaining knowledge of all food and beverage trends. Prepare estimates of all food and beverage costs and coordinate with corporate staff and assist to purchase all required supplies and place required orders for all distributors and ensure response to all complaints. Ensure compliance to all security procedures and design strategies to protect all EMPLOYEES and customers and design strategies to reduce injuries to staff, preparing various accident reports. Manage all shifts for restaurants operations and schedule all process, maintaining cleanliness at all times and assist to resolve all complaints, maintain food quality at all times and perform regular interviews with all employees. Perform orientation and provide training to all new employees on restaurant processes and determine appropriate feedback from employees and maintain all restaurant plans. financial budget planing and implementing, insure all company assets are well maintained and served. Menu engineering and pricing according to customers feedback and market survey.

Managing luxury events, Daily food supply to hotels and restaurants, Banks daily catering, Camping daily cateting with full live cooking experience, Weekly large events in Polo and Golf club Dubai, developing business plan and achieve organization goals.

Sultan group UAE have wide and different activities in food industry, operating fine and casual dining, own and operate international franchise such as Bistro Romain, Leon De Bruxelles and Manga sushi. I was hired to lead company expansion and to set a sales strategy as well standard operating system.

Italian restaurants, french restaurants, Japanese restaurants

UBF one of the leading groups in hospitality and food industry in egypt managing franchises like Cinnabon, Carvel, ruby Tuesday's and Made in Japan Teriyaki experience.