Fabian Lippmann

Broad Program Management position focused to deliver tailored strategic and tactical customs operational solutions to Amazon Air from scratch from an associate to director-level. Specifically focusing on compliance training, infrastructure (end-to-end from IT to shopfloor management, to authority communications, to initiating and running a team that solely focuses on customs (reporting, culture, development)). • Implemented a new business unit at Amazon Air EU called "Customs Operations" as a first-hire. • Scaled Amazon Air EU network-wide customs process implementation, including operations, processes, systems, and assets. • Led the definition of operative risks and processes associated with customs processes for Amazon Air-owned and third-party facilities. • Hiring manager for the new business unit. • Managed various stakeholders and expert teams to develop a structure that withstands Amazon requirements in regards to speed and customer promises. • Contact person for local and main customs office in regards to correspondence, process alignments and escalation procedures.

I was promoted into this position to launch Amazon‘s first European Air Hub. This project management-focused position aimed to hire the shopfloor leadership personnel, implement over 150 processes of COVID-measures, and managing the internal and external operational readiness towards Brexit. • Actively involved in preparing to launch the first Amazon Air facility in Europe. • Managing network-wide projects (up to 10 teams) with the significant responsibility of time/launch-critical scope. • Ensuring operational success by interviewing and sourcing for over 60 leadership positions. • Interfaced with training and HR to successfully onboard said leadership personnel. • Mitigated and managed COVID-19 readiness for all operational departments for the launch. • Managed the integration of customs operations processes for Amazon Air throughout the network. • Considering Brexit impact derived measures and identified risks to mitigate potential operational blockers. • Actively supported in applications for customs operations such as AEO-S and Temporary Storage. • Linking between Amazon and german customs authorities throughout multiple branches.

This position focused on leading the in-station quality department that took both internal and external KPI to ensure utmost customer-centric actions are performed, affecting a jurisdiction of 2 mil people. The main focus was to launch the delivery station as one of two launch PoC, lead a high-performing quality department, and ensured network-wide lessons-learned activities. My leadership focus was driven by continuous improvement initiatives in short lifecycles, using Kanban, Lean Six-Sigma, and Scrum methods. • Led a highly demanding team of up to 40 direct reports in a fast-paced environment. • Leading and developing quality initiatives with favorable sustainable improvements of <7.500bps, which needed management across 600 delivery drivers and 15 vendors. • Operational set-up and interdisciplinary launch support of MEU top-tier delivery station in terms of quality and processed volume. • Managed up to 15 vendor companies and their respective employee. • Strategic development and KPI monitoring of such. • Implemented and engaged process development. • Training of other peer leaders. • High-level KPI reporting as well as aggregated root-cause elaboration along with sustainable action plans. • Established, promoted, and maintained a safe working environment for all employees on-site through Covid peak. • Ensuring continuous improvement through Kaizen, 5S, and Lean Six-Sigma (DMAIC) initiatives. • Contact person for legal authorities.

• Steer, increase and ensure smooth daily operational performance of all air cargo processed at Hannover Airport with ap. 160kt p.a. • Support development and maintenance of related processes and respective documentation (procedures, guidelines, and policies) at plant level, related to carrier compliance and internal QM. • Piloting WMS/IT improvement, alignment with affected and relevant parties, review and checking implemented processes related to demanded operation flow. • Ensure proper documentation processing of over 60 airlines including worldwide customs clearance regulations and management of their deviations • Supervision and partial authority of ap. 20 employees • QM/PI/HP/KPI management and processing • Controlling and accounting • Compliance management given by various carriers regarding cargo handling • Maintain effective working relationships covering all levels of company management, even external, to ensure adequate coverage of human resources, operational needs, and continuous improvement • Process definition and CoIm using BPDMN tools • Training and instruction of new employees • In depth customs knowledge • IATA DGR handling compliance • Full airline handling (Lufthansa Cargo) and its supervision as a part of a joint operation • Provide shipper support in relevant day to day operation for both handling agent and airline sides • Communication to customs authorization and proper treatment amongst all affected parties, both internal and external

• Organized own fleet demand and external maintenance (3PL) • Organized daily part loads, LTL and FTL system transports including warehousing and trip planning • „cold calling“ of new business opportunites • Provided proper training for new employees • First PoC for CEO in HR affairs • External meetings with business partners to ensure satisfaction and continious match of demand and needs. • Ensured customer satisfaction and adequate service levels where freight is picked up and delivered using safe, reliable carriers.