Felipe Souza
About
Felipe Souza is from Rio de Janeiro, Rio de Janeiro, Brazil. Felipe is currently Head of Digital Transformation and IT for Latin America at Carl ZEISS Vision, located in San Diego, California, United States.
You can find Felipe Souza's email address at finalscout.com. FinalScout is a free professional database with over five hundred million business professional profiles and over two hundred million company profiles.
Felipe Souza's current jobs
Responsible for digital transformation strategy at ZEISS Vision Care in entire Latin America countries. I've developed Chatbot solution in order to improve our customer experience allowing them to do many things automatically using our cirtual assistant in 24x7 period. This solution also reduced customer service costs and avoid that customers need to wait lot of time to be assisted. This solution use NLP (Natural Langue Processing) with DialogFlow and Whatsapp APIs. Developed Customer APP in order to provide many services using digital platforms. Created Datalake solution using Hadoop, Spark, Hive to process structured and unstructured data in order to know better our consumers and provide to them personalized solutions.