Flavia Lucidi
About
Flavia Lucidi is from Roma, Lazio, Italia. Flavia works in the following industries: "Computer Software", "Financial Services", "Leisure, Travel & Tourism", and "Automotive". Flavia is currently Virtual Tesla Advisor at Tesla, located in Roma, Lazio, Italia. In Flavia's previous role as a Sales Business Development at ALD Automotive Italia, Flavia worked in Roma, Lazio, Italia until Aug 2021. Prior to joining ALD Automotive Italia, Flavia was a Customer Specialist at WETEAM and held the position of Customer Specialist at Roma, Lazio, Italia. Prior to that, Flavia was a Rental Sales Agent at SIXT, based in Roma, Lazio, Italia from Nov 2019 to Apr 2020. Flavia started working as Rental Sales Agent at Avis Budget Group in Fiumicino, Lazio, Italia in May 2018.
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Flavia Lucidi's current jobs
• To offer excellent customer service throughout the entire customer journey through all digital distribution channels • Ensure close and tailored communication with customers at all touch points. • To inform and educate professional on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity. • Manage any incoming requests through our Tesla Chat, communicating with the customer in the correct Tesla tone of voice. • Ensure excellent customer service and individual solutions for our customer • Help create, maintain and develop sales pipelines. • Maintain sales administrative duties including contract completion, finance and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting. • Carry out Virtual Consultations through Video Calls and be able to support the customer journey virtually • Manage any additional duties to support wider business requirements.
Flavia Lucidi's past jobs
• Lead Management • Telephone contact with customer to qualify in pre-sales systems • Customer Assistance in the process of purchase and negotiation of terms: to establish together with customer the price, the time, the deliveries and all the specifications of sale; • New business development through prospecting and portfolio activities; • Building a strong professional relationship with the use of "up-selling" and "cross-selling" strategies • Managing the entire customer’s life cycle
• Technical customer care to domestic and international customers including Enel Green Power • Management of clarifications, information, complaints of the suppliers regarding the section of Expediter, Logistic and Construction • App testers on Android and IOS systems • Control and correction of Excel documents • Writing manuals in English, Italian and Spanish for the correct use of platforms and company
• Dealing with customer enquiries about the availability and cost of vehicles • Explaining the terms of rental or leasing agreements • Sell optional products (insurance, second driver, gps, wifi) • Achieving of corporate targets • Improving customer relationship (CES, CRM)
• Dealing with customer enquiries about the availability and cost of vehicles • Explaining the terms of rental or leasing agreements • Sell optional products (insurance, second driver, gps, wifi) • Achieving of corporate targets • Improving customer relationship (NPS, CRM)