Franco Loos
About
Franco Loos is from London, England, United Kingdom. Franco is currently Senior Principal Strategy Consultant || Oracle CX Cloud at Oracle, located in Austin, Texas, United States.
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Franco Loos's current jobs
Industry Focus: Banking, Insurance, Airlines & Retail Strategic account lead for clients with 3 - 7 Oracle Customer Experience technologies. Key Emphasis on defining & operating transformational projects to enable clients to achieve their financial/CX goals using our technology. This usually includes: -Marketing/Customer Experience plan creation - through a sequence of C-Level interviews and workshops. -Skill gap analysis - Identifying who needs training & where new hires are needed. -Technical Architecture Analysis - Define how the technology should be integrated and configured to enable the marketing/CX plan. -Delivery & operating model creation - Establishing new processes to enable the new Customer Experience plan. (Focus on Center of Excellence models) -Close partnership with sales team to enable future consulting projects Tools: Customer Data Platform (CDP), Customer Intelligence Platform (CIP), Loyalty Platform , Marketing Automation (MA), E-Mail Service Provider (ESP), Conversion Rate Optimisation Tools, Data Management Platforms & Analytics Tools