Frank Dillbeck

Strategic Responsibilities & Deliverables: -Responsible for the overall safety, quality and performance and customer experience of several logistics sites within Southern California. -Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable the Region's logistics sites and Staffs to meet and exceed business plan and targets. -Will set and clarify requirements and expectations for Logistics Site Leads. Measures performance, provides feedback, and holds Operations Managers and Site Leaders accountable for their performance and the performance of their departments. -Leverages the Operations Managers and Site Leaders by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. -Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. -Works closely with support staff (HR, Finance, Facilities, Safety, IT) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

-Lead and supervise a team of Shift Managers (2-5 front-line supervisors depending on location) and associates in outbound or inbound operations -Responsible for the overall safety, quality, performance and customer experience of the shift. -Carry out supervisory responsibilities in accordance with the organization’s policies and procedures. -Accountability for meeting and exceeding operational goals. -Strategic planning and forecasting; appraise performance, resolve problems; and address staffing needs. -Mentor, train and develop teammates for career progression and learning. -Ability to develop and share best practices across the shifts and network.

-Executive leadership for major projects and operations of the company from internal site management, implementation of new clients, production, marketing and client support. -The main point of contact, with responsibility for the intellectual content of projects, their overall delivery and the sensitive management of our client expectations and partner contributions. -Developed future operations and driving current operations to surpass targets (75% on average per month for all key implementation performance indicators) and redefined what is possible. -Directly responsible for all activities, costs, performance and production from Mopro global sites in Chennai, India and Cebu, Philippines. -Lead multiple projects as executive lead for six product roll-outs, client facing implementation initiatives, and internal systems and process developments.

-Worked with clients to coordinate training, enhance business development, evolve technology to ensure relevance and function, and provide recommendations for sustained growth. -Provided expertise and advice to executive government officials to enhance cultural training and operational planning throughout global areas of operation. -Developed technological solutions to increase customer access and understanding of future projects, missions and initiatives. -Advised clients on best practices and solutions to retain and improve existing customer base experiences and develop opportunities for customer growth without exceeding resource capacity. -Assisted Professional Solutions with business development projects and initiatives in future markets by integrating government, military and private sector organizations, institutions and companies.

-As project manager, supervised the planning and execution of over 46 exercises and organization development program implementation involving 12 countries. -Served as an operational planning team (OPT) leader and transformation consultant for the commander of the 1st Marine Expeditionary Force. -Instituted measures to track and assess Theater Security Cooperation events in order to manage and develop human capital and shape future events.

-Coordinated and supervised the transfer and acceptance of four separate supply accounts with assets that totaled over $500 million dollars. -Successfully supervised and led the planning and execution of the deployment and redeployment of the organization in support of operational requirements. -Developed and stabilized the human capital for the organization and ensured that the unit was fully manned with all officers and enlisted Marines (over 1,200) by deployment and slated for the upcoming deployment or operational commitment. -Developed several programs and policies to enhance human capital, maintenance, supply and logistical procedures while continually and successfully resolving complex issues.

-Supervised the staffing requirements for all human capital assignments (12,000) during 2010-2011. -Through coordination with Marine Corps University, Marine Detachments and independent commands, exponentially increased the inventory of career officers (400 percent) from all technical specialties in order to meet the demand for human capital while enhancing education and qualifications. -Conducted over 425 officer interviews and consultations in 2010 with career officers providing them with career progression and counseling information and recommended future assignments. -Developed an online application and materials that provided current and relevant information regarding career progression and available billets and positions.

-Responsible for training, employment, equipment accountability, morale and mission accomplishment of unit. -“Creative problem solver. Best combat leadership in the Battalion (1,200 personnel).” -“Thoughtful and insightful. Possesses outstanding management skills and is a superb problem solver. Inspires intense loyalty from those who work with him. One of our best.” -“Acts on intent, and all of his decisions are entirely correct. Completes requirements in the absence of any formal guidance, and his course of action is always the correct one. Strong ability to handle an extraordinary number of issues/priorities, intelligent, able to solve complex problems; approachability is indicative of interpersonal skills, leadership and overall credibility.”