Gaetan Vanet
About
Gaetan Vanet is from London, England, United Kingdom. Gaetan works in the following industries: "Computer Networking", and "Internet". Gaetan is currently Director Operations - Registration & Compliance Operations (RCO) at Amazon at Amazon, located in London, England, United Kingdom. In Gaetan's previous role as a Snr Operations Manager, Transaction Risk Management Systems (TRMS) at Amazon, Gaetan worked in Greater Seattle Area until Dec 2016. Prior to joining Amazon, Gaetan was a Senior Operations Manager, Global Business Services at Cisco Systems and held the position of Senior Operations Manager, Global Business Services at Seattle, Washington, United States. Prior to that, Gaetan was a Senior Operations Manager, Global Sales Operations at Cisco Systems, based in San Jose, California, United States from May 2011 to May 2012. Gaetan started working as Operations Manager, Business Intelligence & Data Services at Cisco Systems in San Jose, CA in Sep 2008. From May 2007 to Sep 2008, Gaetan was Senior Program Manager, Enterprise Data Solutions Group at Cisco Systems, based in San Jose, CA. Prior to that, Gaetan was a Six Sigma Program Manager, Quote to Cash at Cisco Systems, based in San Jose, CA from Sep 2005 to Apr 2007. Gaetan started working as IT Project Manager at Cisco Systems / Internet Commerce in Tokyo, Japan in Dec 2001.
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Gaetan Vanet's current jobs
Gaetan Vanet's past jobs
http://vimeo.com/81039146
Responsible for managing program directed towards establishing global business services inside Cisco Operations to improve customer client experience and deliver operational excellence.
Managed delivery of key business reports & data analytics to the Cisco Sales organization. Headed strategic engagement with Sales executive to define their balanced scorecard and KPIs. • Led standardization of sales reporting package resulting in reduction of operational cost by 35%. • Transformed service delivery model into global shared service. Partnered with Sales clients and service suppliers to define service level agreement and optimize service costs.
Managed Enterprise Data - Customer Registry Operations including service planning & delivery, service transition, service operations and continual service improvement. • Transformed service delivery model from centralized into global model, creating teams in China and India to provide scalability & significantly improve our customer experience. • Reduced service operations cost by 63% & improved service quality leading to increase of client satisfaction to 4.96/5 using Lean Six Sigma. • Conducted complete vendor selection from defining business goals & objectives, business requirements, vendor search, RFP and RFQ, proposal evaluation and contract negotiation. • Initiated and facilitated Kaizen events focused on improvement of key release processes.
Managed enterprise wide initiative from planning to delivery, deploying Oracle’s Trading Community Architecture & performing large scale data processing. Managed engagement with the senior leaders (VP). Led cross functional team in a matrix organization. • Delivered on time and on budget the committed program scope impacting over 130 applications. Planned & executed large scale data consolidation without negative impact to the business. • Supervised definition & implementation of enterprise data governance model for the “Customer Account” information.
Managed Service Contract Entitlement process implemented in Cisco globally. Led cross functional program teams focused on process improvement & application implementation including scope, schedule, budget, resources, risk and change management. Reduction of process failure rate from 75% down to 21%, reduction the operational cost for the process by 40% & cycle time from 10 days down to 3 days.
Managed IT implementation of Cisco internal and customer facing e-commerce applications enabling users to manage their quotes & orders online. Led process re-engineering projects leading to the delivery of total cost saving of $600k per year.
Designed, implemented & supported Cisco e-commerce applications used to manage ~$15B Cisco annual revenue.
Conducted research and development of telecommunication protocols. Wrote technical papers for international conferences.