Gannon Dodson

Manage day-to-day operations with direct responsibility for leading 25+ sales advisors in the consistent achievement of quarterly sales and delivery goals for the Mid-Atlantic region. Provide inspirational leadership through ensuring employee adherence to Tesla policies and procedures that promote a culture that encourages top performance and high morale. Partner with Tesla’s senior leadership to identify current and future operational needs, as well as make recommendations to maximize profits and drive customer satisfaction. Establish individual targets and analyze Key Performance Indicators and operational reports to determine business strategies for reducing overtime hours and achieving profitability goals. Assist in providing financial management oversight that includes developing annual budgets and operating plans in order to accurately forecast financial performance. Recruit and hire customer focused employees and foster service excellence through training and regular evaluations that include feedback and recognition of accomplishments. Collaborate with Human Resources and Health & Safety partners to ensure that employees comply with Occupational Safety & Health Administration and organizational policies.

Led a team of 25+ sales advisors and provided performance-based coaching to ensure that sales and marketing skills were refined for the consistent achievement of quarterly targets. Maintained a high level of product knowledge and data-driven insight to present differentiators in products that helped to establish Tesla’s value versus competitor offerings. Empowered employees to address customer concerns and utilized strong interpersonal skills to resolve escalated issues in a manner that was consistent with Tesla’s business model. Participated in weekly calls with cross-functional leadership stakeholders to ensure that best practices were implemented for identifying and addressing operational requirements. Provided superior customer service by updating all interactions in a CRM database in order to effectively manage pipeline activity and ensure timely follow-up to inquiries. Assumed responsibility for the implementation of customer experience strategies and the alignment of resources to support the organization’s brand marketing and sales objectives. Partnered with Marketing Specialist to propel sales through the rollout of events such as test drives and use of touchless business QR codes that promoted Tesla products.

Hosted weekly training sessions for Sales Advisors and Operations Advisors to develop sales skills and product knowledge to enable the achievement of (monthly/quarterly) sales targets. Drove results through utilizing consultative selling methodologies to identify the individual needs of prospective customers and present solutions that overcome their objections. Maintained an active presence in customer-facing locations and implemented best practices by co-hosting bi-weekly calls in collaboration with managers and advisors.

Generated leads through customer outreach and influenced vehicle orders within our store and region by conducting test drives that educated clients on sustainable transport and energy. Participated in training sessions with employees to review sales and remarketing best practices and worked with the Regional Remarketing Manager to ensure store-level goals were met.