Gary Klyce II CSM

SR. PROGRAM MANAGER/PROJECT MANAGER: As the Senior Program Manager/Project Manager for the Data and Analytics Program Management Organization team, I play a key role in building and delivering data products and analytic platforms that help provide a 360-degree view of our internal and external customers. Our data products and analytics platform provide the entire enterprise with tools necessary to communicate with those customers across multiple marketing touch-points in a personalized and dynamic way.

SCRUM MASTER III: Serve as Senior Scrum Master for multiple software and data engineering product teams. Coach teams through adoption and execution of Scaled Agile Framework principals, practices, and ceremonies. KEY COMPETENCIES: LEAN SIX SIGMA, VALUE STREAM MAPPING, COACHING, CROSS-FUNCTIONAL MANAGEMENT, SCRUM, AGILE Saved company $5.7M and 11,520 manhours through scaling new workflows program wide prior to merger ● Mapped out workflow processes using lean value stream mapping to identify waste in workflow processes ● Automated all manual administrative tasks ● Briefed directors on results and coached Scrum Masters and teams through implementation prior to merger KEY COMPETENCIES: PROBLEM SOLVING, ATLASSIAN ADMINISTRATION, JQL, COACHING, CREATIVE THINKING, CONFLICT RESOLUTION Increased team capacity 10%, reduced meeting time, and saved $742K in overhead costs per month ● Identified communication types, meeting schedules, and collaboration tools used by team ● Developed asynchronous communication reporting tool to automate communication workflow ● Formulated policies and procedures for reporting standards and trained team on new tool KEY COMPETENCIES: A/B TESTING, SAFE PROJECT MANAGEMENT, FLEXIBILITY, CREATIVITY, EXECUTIVE PRESENTATION Improved ability to collaborate in real-time to assist staff working remotely due to Coronavirus ● Gathered collaboration needs and feature requirements by surveying RIS leadership and product team members ● Created evaluation criteria and conducted A/B testing using enterprise trials and focus groups ● Documented findings and developed business cases for top 3 applications

PROGRAM MANAGER/LEAD SCRUM MASTER: Managed 20-member cross-functional agile enterprise mentoring team. Coached workstream stakeholders/functional managers through adoption process and organizational transformation. KEY COMPETENCIES: AGILE METHODOLOGY, SCRUM PROJECT MANAGEMENT, A/B TESTING, BUSINESS CASE DEVELOPMENT, SAFE Reduced budget $3.8M, management needs by 67%, and project delivery time from 283 to 56 days using Agile Scrum ● Mapped out CIO PMO processes and workflow following failed inspection then compared it to similar offices ● Studied feasibility of implementing Agile/Scrum and presented findings to CIO and executive committee ● Authored business case for migration from on-premises enterprise to Atlassian cloud and implemented KEY COMPETENCIES: MENTORSHIP, DASHBOARDS, AGILE SCRUM EXPERTISE, TABLEAU, POWER BI, VISUALIZATION TOOLS Enhanced executive leadership direct insight into real-time performance of portfolios using visualization tools ● Assessed tools used by PMO members and verified data integrity and connection to data lake ● Transferred categorized information from data lake to customer dashboards using Power BI and Tableau ● Trained executive team and PMO members on dashboards and negotiated Tier I and II IT service desk support KEY COMPETENCIES: AGILE METHODOLOGY, MENTORSHIP, PERSUASION, COMMUNICATION, EVALUATION, TRAINING PROGRAMS Decreased process and management costs 70% by training CIO PMO project managers on Agile Scrum Framework ● Established training program standards and certification path for project managers ● Scheduled and facilitated mandatory training sessions ● Monitored Scrum Master performance, conducted reviews, and provided ad hoc and monthly feedback

SENIOR MECHANICAL TEST SPECIALIST (10/2012 – 12/2013): Developed and managed test cases related to design, evaluation, and implementation of flight control, avionics, propulsion, ground operations, and information systems. KEY COMPETENCIES: ANALYTICAL THINKING, RISK MANAGEMENT, CONFLICT RESOLUTION, DATA STRATEGY, COMMUNICATION, FLEXIBILITY Assisted in securing $850M Department of Defense contract by salvaging endangered program vital to contract ● Investigated and selected flight test locations, crew, and test experiments ● Designed testing schedule and outlined success criteria ● Recorded performance of each plight system and presented findings of research flights KEY COMPETENCIES: PERSUASIVE COMMUNICATION, RISK MANAGEMENT, WRITING, LEADERSHIP, ANALYTICAL THINKING Cut propulsion system failures by 60% by increasing maintenance interval schedule from 250 to 500 flight hours ● Analyzed 10K flight hours for trends, narrowed down A/B testing subjects, and presented to engineering team ● Devised testing standards, determined budget and schedule, and selected personnel and equipment ● Facilitated A/B testing, documented findings, and presented recommendations to program leadership

FIELD SERVICE ENGINEER (10/2008 – 10/2012): Managed strategic planning, logistics operations, operations data analysis, lifecycle sustainment, cost accounts, program risks, cost variance, and impact analysis. Carried out roles of lead consultant, frontline manager, and systems engineer. KEY COMPETENCIES: EMPOWERING OTHERS, LEADERSHIP, PERSUASION, LEADERSHIP, EVALUATION, MS OFFICE, PROJECT MANAGEMENT Drove mission success rate to 97.5% from 92.7% to meet DoD US Marine Corps and US Army contract SLA ● Determined and tested new ground operations procedures including rpm idle speed, launch speed and angles ● Evaluated tested results and documented findings ● Trained active duty USMC and US Army ground crews on new ground operations

Received an Honorable Discharge, served as direct supervisor for 25 sailors ranging from E-2 to E-5 in ranking. Successfully acted in multiple leadership capacities with a key focus on streamlining and enhancing operational efficiencies for fixed wing fighter squadron maintenance operations. Served as structural repair division, quality assurance inspector, and lead technical inspector.