Gautham Shetty

* Formulate business strategy and create strategies with senior management. * Design policies that align with overall strategy * Implement efficient processes and standards * Coordinate customer service operations and find ways to ensure customer retention, better customer experience and delivery. * Ensure compliance with local and international laws for finances, businesses, e-mail migration, data protection and server management for self and client co-ordination. * Oversee the implementation of technology solutions throughout the organization. * Manage contracts and relations with customers, vendors, partners and other stakeholders and be in touch with B2B clients for direct requirements and services for Volume licenced Email and Server requirements. * Evaluate risk and lead quality assurance efforts * Oversee expenses and budgeting to help the organization optimize costs and benefits. * Mentor and motivate teams to achieve productivity and engagement * Report on operational performance and suggest improvements to directors and management. * Work cross-functionally with a variety of teams including Analytics, Category Management and Forecasting