Gordon Johnson

• Manage a team of over 100+ associates responsible for the outbound picking of inventory in a 1M sq/ft Fulfillment Center • Plan and execute daily operation reviewing volume forecast, determining productivity requirements, labor allocations, and partnering with other Area Managers to balance labor effectively. • Support of all safety programs and OSHA compliance to maximize safety for all Associates. • Assess talent and develop associates into leadership roles.

Lead and develop a team of Amazon Associates. In the role of Area Manager I motivate, mentor, and coach the team to maintain the highest levels of safety, quality, and performance. Drive productivity and efficiency through data-driven decisions and analytical problem-solving.

Respobsibilities/Highlights • Develop and implement annual business plan and budget. Track key business performance indicators including P&L; develop websites and all marketing materials. • Successfully assist clients with the purchase or sale of their home or investment property. • Negotiates all terms and conditions for the purchase and sales of residential properties • Developed and implemented expanded referral database by providing exceptional customer service • Developed successful lead generation website that consistently increased qualified leads by 37%

Production Planning – Manage and evaluate resources to ensure productivity and minimal downtime. Reporting - Report key operational metrics and at daily production meetings Quality Management - Tracks, manages and addresses quality issues as they arise Production Management – Schedule, motivate, direct and provide guidance for over 70 associates daily and over 150 during peak seasonal operations Associate Development – Identify, train and mentor associates with the aptitude and desire to further their career at Amazon Safety – Ensure associates follow company health and safety guidelines

Responsibilities/Highlights • Meet personal and team sales targets within sales territory • Sell and deliver frozen food products directly to customer’s homes • Advanced route sales by 78% after taking over a new territory • Earned customer trust which generated repeat business and increased referral business • Increased customer on-line pre-orders by over 300% by enticing customers to opt-in to the on-line rewards program

Responsibilities/Highlights • Assess customer needs and provide assistance and information on product features • Provide exceptional customer service to furniture consumers to generate repeat business. • Developed and implemented a new direct marketing strategy to new home owners which generated new customers • Team selling which enhanced the customers experience & generated referral business

Responsibities/Highlights • Develop and maintain relationships with customers to ensure long term success • Network with key customers to identify and address specific needs • Negotiate contracts • Conduct Quarterly Business Reviews with clients to review and propose new ways to increase sales • Established and managed a warehouse for key components at the customer location which resulted in improved efficiencies and cost savings for both the SciTech and customer. • Identifying customer needs, implement new and expanded services that resulted in increased the annual revenues for the product line by 334%. • Secure Preferred Supplier status national account that improved annual revenue by 34% • Improved quality, managed and reduced inventories while improving on-time delivery performance to 98%

Responsibilities/Highlights • Team leader of Product Design Engineers, Suppliers, Management and Production staff for medical plastics components to meet quality and cost specifications. • Lead suppliers through successful adoption of Lean Manufacturing Practices; ISO-9000 registration; cost and scrap reduction; mold qualification and process development • Improved on-time delivery performance which reduced costs by 10%.

Responsibilites/Highlights • Manage Quality Systems Department and ISO-9000 Project Team (35 employees). • Lead ERP software implementation which included re-design of business processes, budgeting, software selection, implementation, user training, and post implementation support. • Redesigned processes which lead to operating budget savings of 27% and improved productivity which lead to 30% reduction in head count • Lead cross-functional ISO-9000 Project Team which achieved ISO-9001 registration at multiple plants

Responsibilities/Highlights • Support manufacturing operations by designing production equipment and tooling for new products • Address manufacturing issues and reduce equipment down time and scrap rates • Designed and implemented a solution to a capacity problem that doubled throughput of a manufacturing line while reducing scrap by 75% • Successfully implemented new manufacturing process and equipment including concept development, project justification, design, fabrication, installation, validation and training.

Designed and detailed plastic injection molds and die cast dies. Met with customers for design reviews and to ensure design meets customer expectations

Created detailed drawings of mold and die components based on overall mold design Documented design changes, updated drawings and distributed to the shop floor for fabrication.