Gurpreet Kaur

Pivoted the Accessibility program to shift beyond compliance and enable Accessibility to be a core business value. Established roadmap to empower every employee in the organization to perform their job in an inclusive manner making sure accessibility is considered in everything the business does. Performed various roles in leadership capacity for Accessibility Center of Excellence team . Highlights: ­ - Accessibility Roadmap planning. - Strategize partnerships and roadmap planning with key stakeholders such as D&I, Product, IT, HR, Procurement, Gov. Affairs, Regulatory Affairs, Learning & Development, Policy, Customer Service, Field Technicians, Process improvements, Spectrum Stores & Direct Sales. - Strategize and execute internal and external communications to spread awareness about product accessibility, inclusion, disability etiquette and share employee stories. ­- Manage content and training needs related to accessibility. - Ongoing partnership with national and local disability advocacy groups such as ACB, NFB, NAD, TDI, CCB. - ­Establish integrated framework for accessible product development. - ­Led a team of 25 that won the 2019 Marketplace award at the thirteenth annual Disability Matters North America Conference.­

Piloted Accessibility program in Charter Communications by assessing the work and product development cultures and partnering with leadership across the company to establish a framework that supports developing, launching and supporting inclusive products. ­- Program/Portfolio management for the Accessibility program across Charter. ­- Accessibility Roadmap Planning/Forecasting/Budgeting. Manage accessibility testing resources (MSAs, SOWs), timelines and risks. ­- Legal recordkeeping, executive reporting and stakeholder management. ­- Subject Matter expert for legal accessibility regulations. Provide enterprise wide accessibility requirements across a variety of solutions, not limited to websites and native mobile apps. ­- Manage relationships with disabled focus groups/accessibility vendors ­- Establish framework to incorporate accessibility mindset with product inception by incorporating Accessibility Design reviews, establishing a framework/process flow in JIRA to provide accessibility requirements and implement accessibility validation during QA phase. ­- Manage a team of Accessibility architects responsible for writing accessibility requirements & develop Accessible Design framework in compliance with WCAG 2.0 “AA” standards for both web and native mobile apps. ­- Establish JIRA based Product Accessibility Health score cards. ­- Provide Accessibility approvals prior to product implementation. ­- Provide advocacy and training across the company ­- Expert in NVDA, VoiceOver, Talkback and other assistive technologies.

Working as a Business & Functional Analyst for the Infrastructure, Core Products and Advisors portfolios. Worked on wide range of Infrastructure and Application Projects including but not limited to Procurement of Computer Aided Facilities Management system; Enabling Smart Data users to manage bulk updates to the user defined hierarchy/ account group allocations; Self-service, template based web content authoring, social media integration, web analytics integration for MasterCard Advisors, Provide e-commerce solution for MasterCard Advisors and Content Management System Autonomy Upgrade and Solaris to Linux Migration initiative. Projects used software development methodologies like Waterfall as well as Agile based processes. ­ Partner with Internal/ external users to identify their business needs including elicitation and mapping of AS-IS and TO-BE processes ­ Utilized a combination of business knowledge, technical skills, and strategic analysis to provide solutions and creative insights to critical business problems ­ Interact with technical teams to facilitate joint application development (JAD) sessions to explore potential solutions and document the functional requirements. ­ Participating in Request for Proposal (RFP) if needed to procure vendor internally/ externally hosted solutions ­ Manage all customer relations and interaction to support successful implementation. ­ Provide input into developing and modifying systems to meet client needs ­ Assist with user acceptance test planning and execution. ­ Assist with project documentations and end user training materials. ­ Work with support staff to figure out Project’s impact on processes, customer support and onboarding

Sun Life Financial is a leading international financial services company. Sun Life provides a wide range of protection and wealth management products and services in key markets across globe. Working as Project Manager in the Individual life and wealth line of business, responsibilities including but not limited to - ­ Manage all phases of IT application development projects, including initiation, planning, execution, implementation, and post-implementation activities, leveraging best practice standards and processes set out by the Individual Insurance Application Services PMO and other industry organizations (including PMI) ­ Develop detailed work plans, project schedules, estimates, budget and resource plans in conjunction with project team members and other involved IT and business teams ­ Define and manage project scope and risks. Investigate and make recommendations on issues that challenge scope boundaries ­ Monitor and report on project traction and progress and as necessary, coordinate the development, discussion, and approval of corrective action and/or contingency plans ­ Manage client relations to ensure that project delivery expectations are specified and met

­ Worked as a Project Manager as well as Business/ System Analyst for Corporate Products Technology Solutions. ­ Responsible for gathering and analyzing business and system functional needs and translating these into Business/ System Requirement Specification (BRS/ SRS) Corporate Products projects ­ Presented Business requirements and proposal to Business stakeholders to get final approval. ­ Manage the budget, staffing, schedule, estimates, risks and across project dependencies. ­ Work closely with Business teams, development, testing teams, SME and external vendors to map the expectations to the delivery capabilities. ­ Manage changes to the project scope/ requirements. ­ Review User Acceptance Test (UAT) Plans in conjunction with business, facilitate the coordination of UAT testing and track the UAT defects to closure. Tools: MS Project, MS Office, Microsoft Visio, Customer provided tools for overall project tracking

­ Overall Project management activities for the Testing Center Of Excellence comprising of Environment Support Group, Test Tool Support Services and Member Simulator Development Group. ­ Responsibilities include working day to day with cross functional teams to develop project estimates, develop schedule and track/ control effort/ schedule variances to ensure timely completion. ­ Responsible for assisting in monitoring and managing project budget to project target, manage issues to resolutions, reporting to management as necessary. ­ Ensure timely and accurate communication with project staff throughout the life cycle of the project. ­ Understand the systems scope, project objectives, as well as the role and function of each team member in order to effectively coordinate the activities of the team. ­ Regularly communicate with senior management regarding status of specific project deliverables. ­ Forecasting on monthly and yearly basis for better resource management. ­ Managed risks, staffing and across project dependencies. Tools: MS Project, MS Office, Microsoft Visio, Customer provided tools for overall project tracking

TRIMS (Telecommunications Revenue Interactive Management System) hardware had reached its end of service life. The number of CPUs to be added were maxed out and system admins were noticing performance problems due to the old hardware. This project focused on migration of 30 applications to new servers of TRIMS, with team spread over multiple geographic locations. It was a 20,000 hours and 1 million dollar budget project and included multiple technologies including Mainframes, UNIX and J2EE. ­ Managed the project with team strength of 70, through entire life cycle by following the project’s defined software process. ­ Interacted with cross functional teams such as project owner, business owner, project sponsor, development manager, infrastructure, legal, compliance, and information security to decide the scope of the project and plan budget. ­ Negotiated all IT project commitments and changes to commitments with the business clients, Directors, IT department, contractors, and third-party external suppliers. Challenge was to get such a large team together and negotiate on common timelines. ­ Key liaison to bridge the gap between IT and Business. ­ Facilitated meetings among other Requirement engineering areas, Development, testing, QA, Operations and senior management on a regular basis to ensure accurate communication of impact analyses, release schedules and to coordinate work estimates for cross-functional strategic and multiple systems projects. ­ Documented Business requirements, Business process (as-is and to-be application modules) using swim lane diagrams, use cases and data flow diagrams. ­ Deployed project-management skills to deliver project within budget, on time, and with superior quality, in spite of 3 months delay in initiation. ­ Validate and enhance Business Test Cases and facilitate UAT testing to meet implementation goals.

DHL Hub Sort System (DHSS) involved automation of sort systems at three different US gateways (Wilmington-ILN, Allentown, and Riverside) with the capability of scaling the automated functionality to both new and existing sort facilities throughout North America and Europe. Technologies used were Cobol, CICS, JCL, IMS, DB2 etc. Tools: Rational Rose, Rational Requisite Pro, MS Project, MS Office ­ Visited the DHL Sorting hub, interviewed the users to understand the manual processes and came up with the end to end business model. Extensively worked on Business processes and workflow sessions. ­ Responsible to interact with Business partners and other technical teams to facilitate joint application development sessions and document the business requirements. ­ Responsible for identifying and documenting business rules and creating detailed Use Cases, Use Case diagrams, Business Flow diagram, Navigational Flow diagrams, creating process models, data flow diagrams, AS IS diagrams and Activity diagrams using Visio. ­ Participated in Design phase and coordinated the remaining life cycle with the onsite/offshore team size of 10 for the impact on Shipment Movement Domain (ex-Airborne shipments). ­ Managed all customer relations and interaction to support successful implementation, including periodic and timely status meetings with customer representatives and internal resources. ­ Managed estimates, time, costs, quality, resources, procurement, and project scope. ­ Provided leadership to project team members including coaching, mentoring, direction and motivation. ­ Assist with user testing of systems, developing and maintaining quality procedures, and ensure that appropriate documentation is in place. Responsible for all project documentations and end user training materials.

The project involved the System Appreciation of ex-Airborne Legacy applications initially and then take-over the overall maintenance with a team size of 8. Technology: Mainframes. Tools: Rational Rose, Rational Requisite Pro, MS Project, MS Access, MS Office ­ Interacting with business users, understanding their business processes and understanding their current IT systems. ­ Created business requirement document, functional, technical requirement specification for application development. ­ Prototyped the application, providing screen shots for better visualization. ­ Facilitated JAD sessions with development teams, users and other stakeholders to refine functional requirements. ­ Created and managed project templates, use case templates, requirement types and traceability matrix in Requisite Pro. ­ Coordinated activities of offshore teams to meet project milestones, worked with the offshore delivery manager to ensure timely deliverables and SLA adherence. ­ Developed visibility into future projects, staffing, skills and training needs and engage and carry out advance planning along with the offshore management team. ­ Lead monthly & quarterly relationship reviews, driven joint engagement & process improvement initiatives.