Haikel Drine

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Participant as an Auditor around healthy questions about the relationship between the company and its environment and aims to highlight the company's role and value in economic and social life. I had the opportunity to work on priority themes such as competitiveness and innovation, employment and social foresight, management, public finances, and public policy reform. I shared my expertise and experiences through various seminars (Paris, San Francisco, Manchester, New Delhi, and Brussels), where I confronted my views in a constructive dialogue.

• Provides professional support and advises the Mayor in all matters of IT related to the City's function. Specifically, regularly interfaces with all department heads, employees, and City Council regarding the daily operations of City government. • Represents the Mayor and the City of Le Blanc-Mesnil in various capacities, including at official functions. • Works with the finance department to compile City's $121 million annual budget. • Leads particular project and research teams in many disciplines, including public safety, infrastructure, finance, economic and community development, and information technology. • Acts as City's public information officer, crafting speeches, press releases, and policy documents. • Coordinates public outreach and constituent communication. Other duties include: • Vice President of the Inter-Communal Informatics Management Association (SIIB) of Seine-Saint-Denis

I was an Auditor during the "Young Leaders Program" around healthy questions about leadership. This program is based on enduring values and provides a nonpartisan venue for dealing with critical issues on the economy, politics, and international relations. During these seminars between Paris, Brussels, Rabat, and Casablanca, I've worked to foster values-based leadership, encouraging individuals to reflect on the ideals and ideas that define a good society and provide a neutral and balanced venue for discussing and acting on critical issues.

• Meeting with clients to determine requirements. • Working with clients to define the scope of a project. • Planning timescales and the resources needed. • Clarifying a client's system specifications, understanding their work practices and the nature of their business. • Travelling to customer sites. • Liaising with staff at all levels of a client organization. • Defining software, hardware, and network requirements. • Analysing IT requirements within companies and giving independent and objective advice on the use of IT. • Developing agreed-on solutions and implementing new systems. • Presenting solutions in written or oral reports. • Helping clients with change-management activities. • Purchasing systems where appropriate. • Designing, testing, installing and monitoring new systems. • Preparing documentation and presenting progress reports to customers. • Organising training for users and other consultants. • Being involved in sales and support, and where appropriate, maintaining contact with client organizations. • Identifying potential clients and building and maintaining connections.

• Management and coordination of technical projects. • Continuous improvement on customer services (optimization of exploitation process and escalation procedure). • Effective coordination of the leading vendor’s deliveries and their interdependencies and any risks or issues that may arise • Management, analyses, and evaluation of delivery problems. Analyzing Indicators, risks, and exploitation incidents to optimize and define associated action plans. • Responsible for the project’s communication: adjusted project strategy as required, coordinated the resolution of crucial project issues • Management of task forces and action plans on critical incidents to quickly solve the incident. • Daily leadership of operation teams (strong communicator with excellent planning skills and commercial acumen). • Transversal management and coordination to guarantee the exploitation. • Setup internal processes: release management process, change management process, problem management process. • Ensure production service quality, planning, delays, availability, and integrity of IT resources in agreement with SLA.

Responsible for the applications of the Business Line (availability, integrity): • Declared followed, analyzed incidents for the French Retail Banking Business Lines according to ITIL acceptable practices library • In charge of the availability, integrity of data and computing resources • Communicated on incidents and the steps of resolution • Managed claims: centralized, investigated and answered the clients • Change Management: analyzed impacts, communicated • Monthly presented dashboards • Carried out the crisis communication (Organized Task Force, Crit Sit for incidents that cause severe impact on the client's business) • Coordinated, scheduled changes on the network and applicative infrastructures of the bank (respecting the service level agreements with the business lines) • Initiated procedures, service level agreements, and capacity planning reporting

• Management of technicians and instructors. • Design and monitoring tools for e-government. • Professional IT Development of the government. • Relationship Management via digital spaces for the government. • Project Management to realize the business needs of the government. • Management for relations digital technologies. • Assist in the migration process, make sure all the teams involved have the right knowledge & documentation to take overexploitation once the migration phase is over.