Harpinder Singh Lubana

Defined and executed the change management process for post-merger integration for Intelex, a global SaaS company acquired by Fortive in 2019. Mapped functional value streams, customer needs and process requirements to establish departmental level KPIs for all Intelex departments. Established standard work for visual management to monitor trends and goal variations. Set the Kaizen funnel management process for process improvement, problem identification and solution prioritization. Developed continuous improvement champions across three global offices through direct training, mentoring and experiential learning. Specialties: Program Management | Strategy Deployment | Business Process Improvement | Problem Solving | Business Excellence

I created marketing strategies for the Single Network Retailers segment, covering most of the convenience retailing market in North America, by creating a compelling value proposition through the Jobs to be done framework. Created a recurring revenue model utilizing market intelligence activities such as competitive product and price satisfaction to increase market share. Specialties: Business Development | Market Research | Market Share Analysis | Marketing Strategy | Marketing

Lubana Foods Inc. operated five gas stations in Edmonton, Alberta. In 2012, trusted by Shell management with the challenging task of turning around the business performance of five gas stations; I developed the marketing and operational strategies based on analysis of customer purchasing patterns which helped in improving national KPI rankings from bottom 20% to top 15%. Specialties: Change Management | Strategy Development | Performance Management |Team Building | Team Leadership

I started my entrepreneurial journey as Shell franchise in 2007. I designed and implemented operational standards by creating synergies between financial targets and performance metrics that enabled the organization to grow from one to four site operations within 18 months. In 2013, I was awarded ‘Canadian Retailer of the Year’ by Shell Canada. Leveraging my operational knowledge and retail business experience, I diversified the business in the quick service restaurant industry, franchising with A&W Food Services of Canada with the development of three new restaurants. Specialties: Entrepreneurship | Business Development | Market Research | Marketing | Operations

Earning a promotion to Fleet Manager from Fleet Supervisor, I directed the fleet of three trucks and five drivers, including trip management, maintenance scheduling, and cost monitoring. My primary focus was ensuring a safe, environment-friendly, and cost effective operation on behalf of stakeholders and managers. I also developed our department budget and maintained financial information. Specialities: Logistics | Fleet Management | Health and Safety - HSE

Managed the ‘Right First Time’ in process and achieved a 96% level of quality. Worked to understand critical resources constraints and devised a solution to eliminate the constraints.