Heath Fletcher
About
Heath Fletcher is from Halstead, England, United Kingdom. Heath works in the following industries: "Machinery". Heath is currently Workshop Manager at Liebherr-Great Britain Ltd. . Heath also works as Manager at Impact Handling, a job Heath has held since May 2018. Another title Heath currently holds is Service Supervisor at Finning (UK). In Heath's previous role as a Director at Bodywise Cycles Ltd, Heath worked in Chatteris, Cambridgeshire until Sep 2012. Prior to joining Bodywise Cycles Ltd, Heath was a Field Service Manager – East Anglian Region at Finning Uk Material Handling and held the position of Field Service Manager – East Anglian Region at East Anglia. Prior to that, Heath was a Workshop Supervisor at Finnpave (Finning Uk), based in March, Cambridgeshire from Jul 2004 to May 2006. Heath started working as Finning Uk at Customer Service Supervisor in S/East Region in Oct 2003. From May 2002 to Oct 2003, Heath was Service Support Manager at Lex Harvey, based in S/East Region. Prior to that, Heath was a Fleet Service Controller at Lex Harvey, based in Enfield, United Kingdom from Jun 2001 to May 2002. Heath started working as Service Engineer at Lex Harvey in Home Based in Jan 1994.
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Heath Fletcher's current jobs
Service Manager - UK CAT Dealership Impact Handling
My position involves supervision of the Halstead branch being responsible for office, workshop and field service operations and the management of: • A team of 10 field service engineers • A team of 6 workshop engineers • A team of 7 x service controllers and admin assistants • Delivering service excellence and customer satisfaction • Maximising cost management on contract rental fleet • Managing work in progress, dealing with outstanding debts and disputes and controlling fleet costs • Maintaining high service levels standards set within the business • Ensuring that the company values were maintained in all business activities • Providing a working environment that meets the health, safety, welfare & environmental needs of both the employees and the customers
Heath Fletcher's past jobs
I previously owned and run an independent bicycle dealership. This requires excellent interpersonal relationships with both suppliers and customers and involves: • Customer sales, being pro-active in advertising and marketing both on-line and locally • Customer service, ensuring retention of existing customers and increasing the customer sales base • Supporting the Army Cycling Union at annual events • Negotiating with suppliers to obtain best profit margins • Stock inventory, purchase and invoicing • Development of website and on-line sales • All day-to-day management relating to running a small business
The key areas of responsibility for my role as Field Service Manager was to ensure good customer service, team efficiency and seek opportunities for growth and improvement. The position involved: • Delivering service excellence and customer satisfaction • Maximising cost management on contract rental fleet • Maximising revenue generation from the Truckcare fleet • Managing work in progress, dealing with outstanding debts and disputes and controlling fleet costs • Maintaining the service levels standards set within the business • Managing employee engagement and employee development • Ensuring that the company values were maintained in all business activities • Providing a working environment that meets the health, safety, welfare & environmental needs of both the employees and the customers
My main function within this role was to supervise the day-to-day running of a busy workshop which consists of eight workshop bays, one fabrication workshop, two custom designed spray shops and one used equipment/inspection bay. This position involves the management of: • A team of 15 Workshop based Engineers • Developing employee engagement • Compliance of Health & Safety Regulations within the team • Ensuring training requirements are given to meet the needs of individuals • Planning and scheduling the workload to ensure that delivery deadlines are met and are kept within budget
This position involved the management of: • A team of 18 Field Service Engineers • Developing employee engagement • Compliance of Health & Safety Regulations within the team • Customer focus on service issues, complaints and queries and dealing with invoice disputes.
This position involved the management of: • Major and national accounts (holding monthly meetings and dealing with all service/sales issues) • Dealing with customers and seeking further potential sales and new clients • Providing support to the Operations Managers and Service Support Teams including the provision of technical support • Various project work to support the Regional Director This role was a field-based position, which involved travelling between the Enfield, Slough and customer sites. Excellent customer focussed skills along with good internal relationships were essential.
This position involved the co-ordination of 30+ forklift truck service engineers. Which included the management of: • Spares spend • Recoverable income • Invoice disputes • Day to day management of the service, follow up and breakdown system • Dealing with customer complaints and queries • Delivering quality customer service It was essential that I had good inter relationship with the engineers as well as excellent customer focussed skills.
This position involved servicing, fault finding and repair of diesel, LPG gas and electric forklift trucks. I was based from home and dealt with customers direct, building up a good customer relationship. This also entailed various paperwork, e.g. completing requisitions, job sheets, inspection forms, customer enquiry's.
This position involved servicing and maintaining plant, both on site and in the yard. This ranged from mixers, erecting hoists, compressors, forklifts and dumpers. I am also experienced in arc and bottle gas welding and have knowledge of hydraulic systems.
Duties of a Combat Engineer soldier.