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Hemal Doshi

Head Of Engineering, CX at Robinhood
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Email: ****i@robinhood.com
LinkedIn: Hemal Doshi
Current employer: Robinhood
Current title:
Head Of Engineering, Customer Experience
Last updated: 22/05/2023 00:31 AM
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About

Hemal works in the following industries: "Internet", and "Financial Services". Hemal is currently Head Of Engineering, Customer Experience at Robinhood. In Hemal's previous role as a Sr. Director of Engineering, Buy Now Pay Later, Revolving and Venmo Credit Card at PayPal, Hemal worked in until Mar 2021. Prior to joining PayPal, Hemal was a Sr. Director of Eng., P2P Personal Payments, Financial Services and Cause at PayPal and held the position of Sr. Director of Eng., P2P Personal Payments, Financial Services and Cause at San Francisco Bay Area. Prior to that, Hemal was a Founder at CharityZero.Org, based in Santa Clara, CA from Oct 2013 to Oct 2014. Hemal started working as Co-founder at vMoment in Los Altos, CA in Oct 2012. From Aug 2011 to Sep 2012, Hemal was Platform Engineering at Twitter, based in San Francisco Bay Area. Prior to that, Hemal was a Director of Software Development, Payments Platform and Buyer Protection at eBay, based in eBay from Nov 2009 to Jul 2011. Hemal started working as eBay Motors: CTO at eBay in Jan 2009.

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Hemal Doshi's current jobs
Company: Robinhood
Title: Head Of Engineering, Customer Experience
Period: Mar 2021 - Present (3 years, 8 months)

I am leading the inclusive and diverse teams of engineers and leaders at Robinhood responsible for building a delightful product experience and scalable platforms serving the customers and customer care agents. My team of Data Scientists and ML engineers continuously improve Robinhood's customer experience through data driven insights, experimentation, machine learning, and natural language processing technologies. They collaborate with our product, design, user research and engineering partners to combine qualitative and quantitative research, statistics, and machine learning in a collaborative loop.

Hemal Doshi's past jobs
Company: PayPal
Title: Sr. Director of Engineering, Buy Now Pay Later, Revolving and Venmo Credit Card
Period: Jan 2019 - Mar 2021 (2 years, 2 months)

I was responsible for the engineering of global teams, products, and platforms at PayPal Consumer Credit. My diverse and inclusive group of engineers build products like Buy Now Pay Later in Installments and Credit Cards, and platform that powers in-wallet line of credit and the Venmo Credit Cards. My team launched Pay In Installments in FR, UK and now in US https://www.forbes.com/sites/jeffkauflin/2020/08/31/paypal-enters-installment-loan-business-targeting-fintechs-affirm-and-afterpay/#332a46591478 https://techcrunch.com/2020/08/31/paypal-joins-the-buy-now-pay-later-race-with-new-pay-in-4-installment-program/ Platform which powered Venmo Credit card https://www.youtube.com/watch?v=5sjwgo9DVN4

Company: PayPal
Title: Sr. Director of Eng., P2P Personal Payments, Financial Services and Cause
Period: Sep 2014 - Dec 2018 (4 years, 3 months)
Location: San Francisco Bay Area

Led the global engineering teams and technologies at PayPal, building mobile, web and scalable platforms like - Personal Payments P2P - Giving Funds and Cause - Consumer Financial Services and Financial Inclusion My teams are responsible for delivering experience with: - Personal payments on PayPal's new mobile app https://itunes.apple.com/us/app/paypal/id283646709?mt=8 - Personalized PayPal Me https://www.paypal.com/paypalme/ - Powering Giving and Cause with www.paypal-donations.com - Financial Inclusion products like -- Mobile Check Deposit -- MasterCard Debit Card -- PayPal Credit Card -- PayPal's AnyWhere Card -- PayPal's NFC Payments -- PayPal's Gift Card Processor etc Our Web Platform is build upon Node.JS eco systems including React JS, React Native, ES6, WebPack, JSLint, some still on Angular.JS. P2P Mobile SDK's and native experience is on iOS Swift / Objective C, and Android. Backend Services are using Java, Memcache, Redix, Kafka messaging and persistence over Oracle. Incredibly proud of my teams launching these customer focused products and platforms: https://www.cnbc.com/2018/10/11/paypal-will-let-customers-deposit-and-withdraw-cash-at-walmart-stores.html https://techcrunch.com/2018/08/24/paypal-revamps-its-app-to-remove-clutter-add-more-personalization/ https://techcrunch.com/2018/04/09/paypal-to-roll-out-banking-products-for-the-unbanked-in-the-weeks-ahead/ https://techcrunch.com/2017/11/10/paypal-money-pools/ https://techcrunch.com/2017/10/20/you-can-now-paypal-friends-in-messenger-and-get-help-via-chat/ https://www.engadget.com/2017/11/20/paypal-save-invest-money-acorns-app/ http://www.businessinsider.com/paypal-adds-p2p-bot-for-slack-2017-2 https://www.macworld.com/article/3140630/ios/paypal-lets-you-send-and-request-money-using-siri-in-ios-10.html

Company: CharityZero.Org
Title: Founder
Period: Oct 2013 - Oct 2014 (1 year)
Location: Santa Clara, CA

Built Charity As A Service, trying to bring socially responsible brands, do-good buyers and curated charities together on a platform to enable fun & frictionless giving. Its a for-profit SaaS offering.

Company: vMoment
Title: Co-founder
Period: Oct 2012 - Sep 2013 (11 months)
Location: Los Altos, CA

Designed vMoment iOS App & wrote backend platform of an Event based Videos & Photos Collaboration App, which stitches together moments captured by fans, friends and family into cohesive video streams, anywhere, anytime. Comes with vMoment’s hybrid (private and public) social graph, push to FB, Twitter etc, Adaptive Bit-rate streaming, MobileFirst, 100% Cloud. https://itunes.apple.com/us/app/vmoment/id692677340

Company: Twitter
Title: Platform Engineering
Period: Aug 2011 - Sep 2012 (1 year, 1 month)
Location: San Francisco Bay Area

Led teams and technology, to design and develop a large scale test and deploy infrastructure for a distributed multi-tiered SOA platform.

Company: eBay
Title: Director of Software Development, Payments Platform and Buyer Protection
Period: Nov 2009 - Jul 2011 (1 year, 8 months)
Location: eBay

Leading Technology and Teams for eBay's Online Payment Platform and eBay Buyer Protection.

Company: eBay
Title: eBay Motors: CTO
Period: Jan 2009 - Dec 2009 (11 months)

As an acting Chief Technology Officer of eBay Motors in 2009, worked closely with Business and Product Owner helped architect to business vision.

Company: eBay
Title: Sr. Software Mgr, eBay Core Bidding Engine and View item
Period: Jan 2004 - Oct 2009 (5 years, 9 months)

Build, Scaled and Managed next generation of eBay’s Core Bidding Engine and View item page.

Company: eBay
Title: Turnaround Optimizations Engineering Lead
Period: Jan 2008 - Apr 2009 (1 year, 3 months)

Through optimization and operational excellence supported CapEx need for eBay’s Turnaround.

Company: eBay
Title: Staff Software Engineer and Domain Architect
Period: Jan 2000 - Jan 2004 (4 years)

As a Domain Architect and Staff Engineer, designed and developed next version of eBay Core Bidding Engine. Rewrote legacy C++ Application into JAVA / XML/XSL based system.

Company: Advance Spectra Tek
Title: Sr. Software Engineer
Period: Jan 1995 - Jan 2000 (5 years)

Designed, Developed multi-tiered, scalable, distributed software architecture flow metering, oil rig automation.

Hemal Doshi's education
University of Pune
Bachelor of Engineering (B.E.)
1991 - 1994
University of Mumbai
Diploma in Electronics
1988 - 1991
Hemal Doshi's top skills
Web Development REST Infrastructure iOS development Web Performance Cloud Computing Engineering Leadership Reliability Engineering B2B2C Social Networking B2B eCommerce Optimizations Test Automation Performance Tuning Optimization Open Source Distributed Systems System Automation Scalability SOA
Hemal Doshi's Colleagues
JK
Johann Kerbrat
Crypto CTO
Menlo Park, California, United States
SG
Surabhi Gupta
VP of Engineering
Menlo Park, California, United States
VG
Vikram Grover
Head of Partnerships
Menlo Park, California, United States
VT
Vlad Tenev
Co-Founder
Menlo Park, California, United States
LG
Lenny Gusel
VP of Trust & Safety
Menlo Park, California, United States
Hemal Doshi has 4K+ colleagues in total at Robinhood. You can find all of them in FinalScout.
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