Hoanh Tien Nguyen

Oversaw HR, admin & facilities, technical infrastructure, IT and security • Led development of job level and compensation (salary, bonus and Employee Stock Option Program) re-design and implementation, aligning compensation to business objectives. • Realigned HR to business, increasing employee satisfaction from 54% to 74%, reducing voluntary turnover from 15.4% (2014) to 12.7% (2017). • Led hiring of key positions in Business, Product and Marketing. • Built Employer Branding capabilities, achieving top of mind and reciting of Employee Value Proposition in 3rd-party employer brand survey.

Supervised 123Pay, 123Mua, 123.vn and 123Phim. • Pioneered conversion of pre-paid card payment into online payment gateway, reaching 13% of VNG revenue in 2014. • Created non-game third-party payment business, reaching 2nd place in transaction volume within 18 months. • Initiated transformation of 123Mua.vn from infomercial into transaction platform, fulfilling 20% of registered transactions within 6 months. Led divestiture from VNG. • Developed online shop, operations, information systems and marketing systems for 123.vn (B2C) product. • Created and supervised 123Phim.vn incubator, reaching 1M mobile app downloads and 2.5% cinema ticket sales market share after 3 years.

Oversaw technical infrastructure, game system operations, customer services, IT and security. • Developed operations strategy, budgeting and planning, management system, evolve organization structure and operational optimization activities, supporting 300% revenue growth with decreasing operational cost. • Implemented technical operation management system, lead technology changes, reducing incident downtime 16 times and technical cost ratio 40% in 4 years. • Created customer service measurement and automation initiatives, shifted measurements from service level to customer satisfaction, increasing productivity per employee 70% and supporting 3 times number of products. • Established dedicated Information Security Office, oversaw security management framework, tool and process development for whole company. • Recruited and developed key positions, including Technical Infrastructure Director, Chief Information Security Officer, Customer Service Manager, Information System Manager. • Created performance management and work assignment review for key people, resulting in best employee satisfaction within company in 2012.

• Initiated and assisted management in implementation of division’s business and operations strategy, accommodating division’s global increase of more than 400% in staff and revenue in 2 years. • Identified needs and implemented internal communication channels and management support system, enhancing decisions, accountability and effectiveness. • Coordinated development of internal and external marketing materials and marketing campaigns. • Developed a new line of business problem solving service. • Led consulting activities to improve control strategy and create information solutions. • Conducted workshops with customer business and IT executives to define business requirements, application solution architecture and technical specifications.

• Identified opportunities, formulated and coordinated implementation of solution portfolio, transforming company from a hardware distributor to a networking solution provider. • Led business development and tender proposal preparation, contributing to a growth of countrywide revenue of 245% in 18 months.

• Manged a business co-operation contract on a telecommunication network of 120,000 subscribers. • Defined business requirements, led bidding and asset management of $15M-worth telecom equipment and Operation Support System.

Developed new customer solutions, prepared tender proposals, provided technical support for sales department.