Ian Moffat
About
Ian Moffat is from Seattle, Washington, United States. Ian works in the following industries: "Consumer Services". Ian is currently President at Rayne Clinical Nutrition, located in Seattle, Washington, United States. Ian also works as Head of Food Initiative at Trupanion, a job Ian has held since Jan 2019. In Ian's previous role as a Chief Operating Officer at Trupanion - Medical insurance for your pet, Ian worked in Greater Seattle Area until Jan 2019. Prior to joining Trupanion - Medical insurance for your pet, Ian was a SVP Operations at Trupanion - Medical insurance for your pet and held the position of SVP Operations. Prior to that, Ian was a Service & Claims Manager at Allianz from May 2010 to Aug 2012. Ian started working as Head of Operations at Allianz Group in Jun 2009. From Jun 1997 to Jun 2009, Ian was Various Roles at Allianz Group, based in London, United Kingdom.
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Ian Moffat's current jobs
Ian Moffat's past jobs
Direct report to the CEO. Accountable for the service delivery of the Contact Center Sales, Contact Center Service, Contact Center Support, Hospital Experience, Retention, Customer Resolution, Data Administration, Claims Assisting, Claims Adjusting, Claims Appeals, Training, Auditing, Fast Track Claims, Early Data Collection and Medical Record Review teams. Member of the executive Steering Committee, Business Owner of a high spend IT project and consultant for many teams drawing on my industry leading Pet Insurance knowledge.
Member of the Senior Leadership Team, represented Allianz at the ABI Pet Insurance Committee meetings and attended monthly Trading Board meetings. Responsibility for the Musical Insurance service and sales teams, Corporate Partner sales, service and claims (first notification) teams, and the Animal Health service and claims teams. Animal Health included Petplan.
Led 300 staff across different trading areas of Pet, Musical, Mobile Phone and Extended Warranty; which included Sales (Inbound and Outbound), Service Call Centre, Claims, Underwriting, Cashiers, Credit Control, Data Entry, Facilities, Mailing, Printing and Document Management teams. Responsible for the Operations Budget totaling £14m and GWP in excess of £200m. Member of the Senior Management Team.