Illia Pinchuk

Vitaminise is a next-gen CX automation software consisting of five products (mobile app, chatbot, web portal, analytics, and customer feedback tool) developed specifically for the insurance industry. Key Responsibilities: Developing a concept and vision for a family of Vitaminise products Conducting a market and competitor analysis of insurance IT products Participating in CX research (customer interviews, competitor interviews, buyer persona descriptions, user journey mapping, and more) Defining basic and additional features to be developed Analyzing and defining unique AI-powered functionalities Enhancing and refining critical software architecture components Selecting and making decisions on technology stack, team compositions Proactively participating in product sales and marketing activities Results: Launched the first versions of five products Implemented a Vitaminise mobile app for the first customer, an international insurance company UNIQA Achieved an annual revenue milestone of $400,000 Implemented a Vitaminise chatbot for Vienna Insurance Group and Universalna, a FairFax Company Designed the innovative approach to enter symptoms for the claims registering process through human-like avatars

RiskVille is a product company providing a cloud-based solution for insurance businesses to handle critical operations like policy management, claim management, and risk management. Key Responsibilities: Conducting in-depth product-market fit research Crafting a compelling product vision Strategizing product development Establishing clear, outcome-oriented goals Constant innovation through business development Strategic marketing and lead generation Creating a robust sales process Securing investment Talent acquisition and team building Establishing efficient development processes

Key Responsibilities: Defining the product’s vision and strategy and communicating these to the team Managing product backlog, including prioritizing feature development and taking part in grooming and refining sessions with the team Collaborating with the team in each iteration of planning Reviewing and doing acceptance testing of products released Collecting feedback from users to prioritize improvements Results: Successfully launched the Youdask product Acquired 100+ customers in the Eastern Europe Achieved an annual recurrent revenue milestone of $100,000 Designed a unique flow motivating happy customers to advertise insurance companies through various channels

DICEUS is a strategic technology partner for its clients. Since 2011, the company has accomplished more than 130 projects for technological product-led and enterprise-level companies operating in insurance, banking, healthcare, and other industries. Key Responsibilities: Developing and continuously rethinking the company’s vision and strategy Providing leadership to the top management team and employees Evaluating opportunities and risks Overseeing the company’s financial performance and developing strategies to optimize it Fostering a culture of innovation and continuous learning among the team Serving as a key representative and spokesperson of the company when attending various public events Actively participating in sales activities and business development Defining new goals and ways of achieving them Results: Designed and managed the development of the most extensive brokerage system in partnership with Willis Towers Watson for 10,000,000 clients in the Middle East and Asia Initiated the establishment of Agile methodology for all engineering projects Initiated customer relationships best practices, including regular NPS (Net Promoter Score) surveys and QBR (Quarterly Business Review) sessions Established and led the internal DICEUS Core Services Certification Course for Sales, Marketing, and Delivery teams Opened local offices in Austria, Denmark, Poland, USA, Ukraine, and Lithuania Established partnerships with Oracle, Google, Microsoft and Fadata Achieved an annual revenue milestone of $10,000,000 Established and developed departments for sales, marketing, HR, legal, recruitment, delivery, and operations.

FDC DK is one of Scandinavia’s largest suppliers of IT solutions for the insurance and pension industry, offering F2100 products for Life & Pension and Non-Life & Health business lines. Key Responsibilities: Leading and managing the development of a new F2100 document management system from scratch Leading a team of 5 members, ensuring effective collaboration and alignment of project goals Working on the front-end part of the document management system Project planning (outlining the scope, generating the backlog, prioritizing tasks, tracking progress, grooming and refinement, etc.) Reporting and creating project documentation Coordinating the efforts of cross-functional project teams Results: Launched F2100 front-end system developed from scratch that includes policy, risk, claim and asset management Launched Documents Management system developed from scratch for more than 10,000 users Established Agile methodology for projects Developed a roadmap for further product improvements

The project for one of the leading and largest Ukrainian electricity energy companies was aimed at delivering a new billing functionality for private person accounts, requiring strong expertise in math sciences, databases, and software architecture. Key Responsibilities: Developing software architecture, considering the large-scale enterprise-grade architecture of the whole system Selecting the most appropriate technology stack Creating an integration strategy to integrate a billing functionality with a current system Considering functional and non-functional requirements for the development Collaborating with the quality assurance team to align architectural decisions with the test strategy Providing technical leadership to the team Results: Designed a unique software architecture that can support billing for more than 20,000,000 citizens in Ukraine with more than 100 billion elements in the power grid Delivered a billing system fully aligned with requirements and business goals Deployed the project for 11 regions in Ukraine Designed and developed low-code solutions for the implementation of new functionality and projects