Ilona Sarukhanova

• Keep relationship with agents,branches, transportation companies. • Coordinate export/import transportation processes. • Ensure effective relationship with customers. • Timely inform customers of the local and destination customs regulations, paperwork required for customs clearance as well as of status of the cargo. • Follows all the internal instructions. • Arrange pre-move surveys, ensures providing all necessary instructions to the packing crew such as proper packing material, packing allowance, required documentation and etc. • Carry out filing system as per FAIM and internal quality standards; ensures full complete of mandatory documents in every job file. • Provide full information regarding the cargo insurance to the clients. • Coordinate the process of origin as well as destination services: packing, collection of the shipment from the client, delivery of the goods to the Globalink warehouse/airport/terminal/client’s residence, monitoring further assigned transportation by the agent/client. • Compute prices, discounts, shipping charges as required. • Prepare quotes, invoices and delivery orders through Company’s ERP systems in a timely manner. • Following FIDI/FAIM quality standards. • Perform other tasks as/when required.