Imran A

• Turned my passion and enthusiasm for podcasts from a hobby into a business idea by launching a podcast recommendations newsletter and platform based on aggregating listener and critic reviews • Conduct market research and user interviews to assess and close the gap in podcast content discovery • Create framework to intake User Generated Content for reviews and recommendations at the podcast episode level • Develop framework for a database of User Generated Content and critic reviews, including planning and overseeing the website from the foundational level • Own and operate newsletter with 10% MoM subscriber growth and a 30%+ open rate

• Increased email marketing conversion by 10% over the course of six months and push notification conversion by 2% by leveraging audience listening data and engagement • Built support processes for internal and external stakeholders that included basic support guidelines, implement Zendesk as our engagement tool, and training global teams with a goal of first response under 24 hours • Added a comprehensive inventory of educational content of 150+ premium audio courses to inform content partnerships' strategy and operational tools with product/engineering teams

• Onboarded new partnerships and managed entire life-cycle with company’s top 2 priority clients T-Mobile and AT&T loyalty programs that successfully drove $125K in subscription revenue at zero cost • Worked directly with NCAA content providers, MLB, NFL, NBA, and NHL stakeholders to develop and execute on contractual obligations to drive 110% listenership YoY • Independently created and pitched adding TuneIn Listen Live links on 100 College Football and Basketball team pages for listening and acquisition that contributed to 110% YoY listening and resulted in the NFL adopting the plan for following seasons • Negotiated with and pitched CBS Interactive(CNET, CBS Sports), USA Today, IGN podcasts to adopt our native Product embedded player and listen links for podcast consumption and discovery • Created partner go-to-market playbooks for each College and NFL team including social marketing, web badges, multiple ads creative, email templates, deep links, and analytics information • Collaborated with the Product team on redesigning new user onboarding experience to better collect user preferences, which were then translated to targeted recommendations for our premiere Super Bowl LII campaign

• Developed pitch program used in content acquisition for new verticals with initial partners to lead program launch, including Complex, PopSugar, TMZ, USA Today, The Economist, Harvard Business Review, SubPop Records, and CBS Interactive • Project managed new platform tools to convert video to audio podcasts and subsequent broadcaster tools which increased reach and created a new revenue stream • Acted as a direct liaison to early-platform partners to coordinate new partner onboarding and support and triage of reported issues (above list and more) • Oversaw technical production for in-studio operations and live-streaming content

• Provided technical support to broadcast partners to ensure a best-in-class experience with the platform to ensure issues were resolved within 24 hours • Created metrics and performance analysis presentations for current and prospective partners

Created YouTube videos for the Center for Global Understanding, Washington Internship program. Conducted interviews of congressmen/women and celebrities. Ensured high quality production of filming and editing. Pioneered an exciting weekly Bollywood radio program on KUCI.org, 88.9FM Irvine. Launched a Facebook, Twitter, and blog account for the program. Approximated over 1,000 Facebook fans in one month.

Foster positive communication between the customer and technicians. Manage front-service end service operations to ensure friendly and efficient transactions at check-in. Selected Contributions: Trained CSRs and sales managers in the headquarters’ struggling stores, and made significant improvements in guest satisfaction and sales. Developed workflow efficiency between sales staff by allowing them access to the service website. Reduced customer complaints about the sales staff. Educated service staff with information on new laptops and technology to boost sales when communicating with customers.

Developed, planned, and spearheaded the largest South Asian festival for the community in Los Angeles/Orange County. Created a nationally acclaimed South Asian festival 2004/2005: Partnered with the Mayor of Los Angeles, State and US Congressional Representation, the Sheriff of Los Angeles, and top South Asian artists. Analyzed and organized an efficient footpath visibility for food vendors, merchandise vendors, and the entertainment stage. Resulted in increased food purchase by 40% and merchandise by 30% versus years prior to 2004. Planned marketing with flyers and online video advertisements. Constructed the entertainment plan of the festival.

Built relationships, managed employees, and improved overall function between service/sales teams and customers. Managed the daily operations of five in-store employee technicians. Developed workflow efficiency between sales staff and service staff. Reduced customer complications with the sales staff by allowing them access to the service website. Presented service staff with information on new laptops and products. Achieved and maintained a 30% increase in customer loyalty. Facilitated communications between Dell, Toshiba, Sony, Fujitsu, and Hewlett Packard, overseas wholesalers, and customers.

Researched and critically analyzed publications towards Raytheon. The Vice President of Communications used this research for company board meetings. Listed products and assisted with reporter notebooks for the Farnborough Air Show 2002 and MathCounts competition 2002. Assisted in daily Newsline (internal newsletters) emails for internal relations. Published web news articles. Proofread and edited press releases.