Jacob Dunn

• Collaborate with key stakeholders to conduct research and analysis for business plans presented and implemented globally. • Create and manage project requirements, timelines, and prioritization. • Craft new processes of operations and documentation for all newly released programs beyond launch dates. • Verify any process change can be implemented and distributed globally. • Work with global teams to streamline communication, processes, and solutions. • Proactively engage necessary teams and functions to stay ahead of next steps and unforeseen challenges. • Deepen global knowledge of Tesla systems and how changes implemented will impact global processes across functions. • Utilize Microsoft Excel and Visio for project reporting and visualization.

• Present recommendations to management for strategic decision-making. • Sales referral program project lead; identify risks associated with project and client accounting issues. • Perform analytical metrics on buybacks (payoffs, terms, logistics, etc.). • Created new reporting methods that reduced processing times from 10-15 days to within 48 hours. • Manage financial integrity of customer accounts and resolve discrepancies. • Investigate customer accounts and report to Finance daily to initiate refunds and validate overpayments. • Utilize Salesforce.com and Microsoft Office to manage and analyze strategic projects. • Team liaison between internal finance and external vendors. • Audit vehicle deliveries and financial contracts for revenue recognition. • Create and implement new payment processes to improve efficiency and transparency. • Draft process documentation and train the team on different payment methods, financial terms, and processes.

• Exceeded monthly sales targets and was second in sales in the Southwest region. Managed a robust customer pipeline on Salesforce.com. • Built exceptional client relationships and trained Owner Advisors when Tesla began operations in China using attention to detail and organization. • Analyzed and reported customer trends to the Tesla sales organization. • Managed part-time Product Specialists by setting proper behavioral expectations and building their knowledge base on Tesla and its products. • Trained two recently hired Owner Advisors on Tesla basics, the responsibilities of being an Owner Advisor, and how to delight customers. One of them became #1 in sales worldwide at Tesla. • Managed staff scheduling based on showroom and employees' needs. • Organized the office space to increase efficiency and productivity.

• Educated and engaged customers about the electric car industry and Tesla. • Advised customers on the Tesla product offerings that best suited their needs. • Researched industry trends and competition to effectively educate and advise customers. • Developed new ways to market electric vehicles and Tesla's products.

• Managed a network of over 100 electric vehicle (EV) drivers for major corporations. • Evaluated product features and benefits to better market EV solutions to businesses and drivers. • Observed, researched, and reported on industry trends and their implications on the EV charging business. • Trained the sales and customer service team on product and service offerings. • Managed the customer service team on Driver Support communications and issues.

• Performed sales and logistics for a large bicycle retailer.

• Researched protectionism in food and manufacturing industries to identify trade barriers. • Conducted literature searches and reviews.

Member of a Search and Rescue unit in the Adirondacks region of New York.

• Created marketing materials detailing federal, state, and local incentives for electric vehicles and infrastructure investments in the U.S and Canada. • Researched and reported on energy deregulation and energy resale in the U.S. • Assisted in a nationwide rollout of a certified electrician contractor network.

• Performed sales and logistics for a large bicycle retailer. Received bonuses for excellent customer service skills and high sales volumes.

• Reorganized shuttle routes and resources for integrating private and public transportation systems. • Analyzed current and potential bicycle routes and available ancillary facilities in an effort to enhance the use of alternative transportation systems in Boston.

• Analyzed Amazon.com’s organizational structure and marketing strategies and created a comprehensive business plan for expansion of Amazon.com into the Chinese market as well as reducing companywide shipping costs (team project). • Allocated company resources for proposed plans and computed financial data; presented plans to board of executives.

• Coordinated daily activity schedules for children ages 5-10, supervised activities, and taught swimming.

• Designed and managed a computer database to evaluate preparer performance for monthly and yearly comparison.

• Advised teams that were developing next generation rapid urban transit systems.

• Worked in a team environment analyzing telecommunication networks and potential growth opportunities in developing countries.