Jacques Da Fonseca
About
Jacques Da Fonseca is from Greater Paris Metropolitan Region. Jacques is currently IS Support Manager at VINCI Construction, located in Rueil-Malmaison, Île-de-France, France.
You can find Jacques Da Fonseca's email at finalscout.com. FinalScout is a professional database with business professional profiles and company profiles.
Jacques Da Fonseca's current jobs
Within the Group's Infrastructure & Operations department, I lead and supervise the following teams of about 30 people : - Service desks supporting various entities - Office proximity support of the head office - Incident, problem & change managers My main operational missions are then : - Guarantee the IT experience of all users worldwide and provide satisfactory quality of service - Ensure the optimization of helpdesk tools and incident management procedures - Build, analyze and evolve the service's KPIs and SLAs - Ensure the management of outsourcers working with the support teams