Jade Williams
About
Jade Williams is from Greater Newport Area. Jade works in the following industries: "Medical Device". Jade is currently Product Manager at Williams Medical, located in Rhymney, Gwent.. In Jade's previous role as a Team Manager at Williams Medical Supplies, Jade worked in Rhymney until Mar 2013. Prior to joining Williams Medical Supplies, Jade was a Assistant Team Leader at EE and held the position of Assistant Team Leader. Prior to that, Jade was a Sales Representative at EE from Aug 2006 to Dec 2008.
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Jade Williams's current jobs
Understanding the needs of demanding customers has helped me offer improved products and services to our clients. By thoroughly reviewing categories in which we operate, I have developed insight which has allowed me to increase sales and customer satisfaction by ensuring customer needs are met and exceeded. I have been instrumental in helping my business improve the range of products offered, and increasing the profitability of each product. My main achievements are - Our catalogue of products has been refreshed and my attention to detail has ensured that customer understand what we offer. - Launched a new range of products within our product scope which has proven popular with purchasers. - Influenced the design of the consumer website to increase sales. - Directly involved in ensuring that internal relationships are optimised to deliver good business outcomes. - Worked with suppliers to increase their market share and contribution to profit. - Improved stock control whilst reducing unit cost, through smarter purchasing. If you are a supplier of medical equipment and you would like to discuss how we can add your product to our catalogue, please get in touch.
Jade Williams's past jobs
I was responsible for the day to day leadership of the outbound customer contact team. Whilst undertaking these duties, I also contributed to the transformation of the team to become more focussed on the needs of our customers. By developing an understanding of customer requirements and simultaneously applying knowledge of account value and recency, I was able to improve order size, order frequency and hence profit. I also developed practices which encouraged cross penetration of products to existing customers and introduced personalised pricing. My diligence also led to me improving MI and insight reports to senior management allowing them to make more informed business decisions. My duties included - Day to day leadership of a team of 13 account development advisers. - Personally handled enquiries from dissatisfied customers. - Analysed customer contact to segment products and target these to the correct customers.