Jahmaud Panchoo

Recommend, design, develop, and implement automation solutions (bots) that automate processes that are up-stream, down-stream, and/or within Finance · Collaborate, enhance & support existing process bots, chat bots, and data capture automation · Create and modify data capture layouts, definitions, and automated workflow · Share in code review responsibilities within the team · Manage and measure success against established metrics · Assist in project delivery across the life-cycle including providing guidance to teams and resolving issues · Assist with adoption of best practices and standards as part of automation development, testing and handover Developing automation in C# .NET that automate processes, extract, transform, and/or load information. Intelligent data capture software ABBYY FlexiCapture API Back-end

• Recommend, design and implement automation solutions to correct or improve processes • Advice business functions on when and how to use automation for their process transformations • Map processes, identify unnecessary redundancies and control issues • Manage and measure success against established metrics • Oversee project delivery across the lifecycle including providing guidance to teams and resolving issues • Assist with adoption of best practices and standards as part of automation / bot development, testing and handover • Automation technologies such as machine learning, intelligent automation, data analytics, Python, VBA, C#, .NET Framework

Works with customers and partners in identifying and designing appropriate automation workflows. Responsible for implementing the full life cycle of RPA solutions: identifying automation opportunities, gather requirements, implement, test and deploy targeted automation solutions using industry leading RPA tools. Design, document, develop and execute test automation plans from business requirements. Coordinates activities with Dev Ops leads and other developers to create and deploy RPA solutions. Participates in the RPA Center of Excellence to develop and promote and utilize best practices for RPA capabilities. Develops scalable and efficient process automations and reusable components that can be leveraged across different lines of businesses. Serves as subject matter expert to others seeking to utilize RPA technologies to automate and streamline existing manual business processes.

Develops and implements Personal Insurance pricing and commissions changes within our business-controlled rating engine and other Business Technology Operations supported technologies on a state basis for personal insurance products Analyzes business specifications, develops rating algorithms, updates commissions and tests logic to ensure high quality results for our automobile and property insurance products. Provides consulting services to our business partners. Design, build and test commissions, rating, and forms endorsement date changes. Uses innovative insights and creativity in evaluating alternatives. Computer programming or system analysis.

* Serving as a customer service representative for the Claim department by promptly and professionally addressing customer questions and concerns. * Assessing reasonableness of data as well as identifying discrepancies, including reconciliations. * Performing underlying controls and effectively communicating findings. * Preparing, generating and reviewing monthly, quarterly, annual, and ad hoc reports, documents and presentations using Excel & SharePoint Tools. * Creating Excel Spreadsheet and Visual Basic Programs that can increase accuracy and efficiently for generating daily reports.

- Maintain an elite level of product knowledge in all Microsoft retail product and service offerings. - Be the in-store example of the Microsoft vision of the customer relationship. - Troubleshoot customer issues and provide win-win solutions for our customers. - Provide customized solutions to ‘new’ purchasers that meet their needs and exceed their expectations. - Collaborate with corporate and field team members in the development of the necessary tools and programs that will lead to long-term relationships with elated customers.

▪ Managed Fitness Center facilities for Stony Brook University ▪ Web Developed Stony Brook Campus Fitness Center Website ▪ Developed Fitness Center Payroll system using Excel. ▪ Created Fitness Personal Training Program for students.

•Assessed and responded to the needs of 30 residents on A wing •Created, planned, and implemented educational, social, and recreational programs •Acted as a liaison between residents and Department of Residence Life •Managed various administrative duties including maintenance requests, incident reports, and room transfers. •Enforced and upheld university policies.

▪ Audited payments to vendors ▪ Data entry of account charges and room bookings ▪ Performed general financial analysis on accounts payable.

• Help Professor teach students Visual Basic Programming • Graded students papers and programming scripts • Tutor students during office hours