Jake Hill

• Develops and manages strong relationships with diverse customers to drive customer satisfaction, repeats and referrals. • Promotes best-in-class customer service and delivers world-class customer experiences, ensuring all customer needs are met. • Manages customer billing and accounts; consistently exceeds performance and service goals. • Responsible for closing deals and processing payments. • Assists with calling generated leads 100-150+ accounts per day to drive new business; Closed 85% of business from lead calls. • Bring in around $2,000-$10,000++ worth of revenue in per each week.

• Managed day to day activities of the kitchen plan and assign work and establish performance reviews and provided feedback to direct reports. • Created unique menu items and plate presentations. • Successfully handled all deliveries and organization of product to its designated location. • In Partnership with the General Manager, assisted employees with career development strategies to improve employee retention and build bench strength. • Worked in tandem with a team of managers (general manager, banquet manager, and catering sales manager) to ensure overall success if the restaurant.

Received multiple internal promotions due to excellence in performance, leadership, time management, and customer management; entrusted with operations management for new branch opening day and expansion. • Effectively managed, scheduled, trained, and coached a high-performance team of 10+ kitchen and front of house staff. • Developed new business development plant to drive new business and more revenue. • Analyzed processes to ensure optimal time and resources utilization for locations delivering $1.5M+ annually in sales. • Serves as key point of contact with customers; quickly resolves customer disputes; manages inventory and compliance. • Successfully handled all recipe planning, creations for upcoming dishes, and food cost reduction and dietary alterations for menu items.

• Successfully managed, scheduled, trained and coached a high-performance team of 60+ kitchen and front of house staff. • Managed day to day activities of the kitchen plan and assign work and establish performance reviews and provided feedback to direct reports. • Effectively handled waste management to ensure product was not being overused and waisted. • Ensured facility was always clean for customers; delivered world-class customer service and operations support.