James Power
About
James works in the following industries: "Telecommunications", "Internet", and "Retail". James is currently Director, Twitter at Twitter. In James's previous role as a Senior Operations Manager, Trust and Safety at Twitter, James worked in County Dublin, Ireland until Oct 2021. Prior to joining Twitter, James was a Trust and Safety Manager at Twitter and held the position of Trust and Safety Manager at Dublin, Leinster, Ireland. Prior to that, James was a Customer Experience Manager at Lidl Ireland, based in Dublin 24 from Oct 2014 to Nov 2016. James started working as Risk Operations Supervisor at eBay in Dublin in Nov 2011. From Jun 2008 to Oct 2011, James was Team Manager at TalkTalk 2006 - 2011. Prior to that, James was a Subject Matter Expert (SME) Technical Support 2007 at TalkTalk from Jan 2007 to Mar 2008. James started working as Technical Support Agent at TalkTalk in Waterford in Jun 2006.
You can find James Power's email address at finalscout.com. FinalScout is a free professional database with over five hundred million business professional profiles and over two hundred million company profiles.
James Power's current jobs
James Power's past jobs
Managed Global Team Operations to ensure the safety of the Twitter platform for all users while developing a team towards their professional ambitions.
Managed a team of teammates and Supervisors to ensure that customer queries are dealt with in a timely and professional manner.
o Managed a team of multilingual advisors varying of size from 10 – 36 advisors to ensure that the eBay marketplace is kept as a fair and safe trading environment to the public.
o Led, managed and coached a team of 12 – 22 customer care advisor’s exceeded all metrics and KPI’s whilst delivering a world class service.
o Appointed as SME and acted as champion of projects in department such as project Poland which assisted in the resolving of issues with laptops supplied by TalkTalk.
o Managed and maintained shop floor whilst assisting customers with their purchase enquiries. o Balanced tills at close of business and maintained financial records.