Jamie Spoto MBA CTGA PCI QIR

As the Director Of Operations, I spearheaded multi-faceted aspects of operations and proficiently directed, scheduled, guided and mentored personnel to consistently accomplish project life-cycles while supporting vision of the organization. To date I have successfully accomplished the following significant key achievements: Controlled costs and reduced operating expenses by implementing stringent inventory controls, negotiating cost-effective vendor contracts and developing solid vendor relations. Equipped personnel with skill set to deliver outstanding results by initiating training requirements while promoting a culture of high performance, valuing learning and commitment to quality. Streamlined operations and optimized workflows by establishing innovative system of policies, cutting-edge internal controls, and procedures. Drove continuous improvements by monitoring employee performance, implementing performance reviews and establishing development goals. Identified, negotiated and secured strategic business prospects and steadily increased revenues. Drastically reduced lower outbound shipping expenses. Decreased wage expenses by efficiently overseeing payroll expenses and administering salary adjustments.

During my employment as the IT and Deployment Manager and also the Security Manager, I have provided operational oversight of all products within distribution facility, ensured products accurately programmed in accordance with customer specifications and adhered to standards and criteria. I achieved the following outstanding accomplishments while in this position: Drove annual and semi-annual auditing practices and procedures which significantly enhanced operations and improved productivity. Supported customer service as required and swiftly resolved technical issues while focusing on customer excellence. Ensured IT infrastructure efficient, current, and up-to-date by effectively overseeing and maintaining all servers, PCs, and phone and time clock systems (RFID) which resulted in limited to no downtime. Reduced operating expenses and diminished product losses by efficiently tracking customer product shipments. Established innovative security controls by driving implementation of current policies and procedures and initiating new policies as required.

While employed as the Deployment Manager, I directed deployment activities, ensured projects coordinated and scheduled in accordance with product development needs and successfully drove product to go-live phase while focusing on quality. Administered inventories, tracked inbound and outbound shipments and assisted with technical matters as required. I was responsible for the following noteworthy achievements as listed below: Ensured the optimal functionality of hardware and software systems by determining innovative solutions and orchestrating roll-out processes and implementation needs while sequencing new systems and platforms. Researched for, and interfaced with, upper management on new product features and benefits to include in product offerings, which drastically amplified revenues.