Jason Kunz

Who are we? Quite simply, we help businesses, including restaurants, consultants, retail stores, non-profits, and realtors, connect and engage with their customers online and through their mobile phones. We do the “heavy lifting” so you can focus on building your business. Speaking Socially is an energetic and creative limited liability company committed to delivering quality and efficient work to our clients. We are experts in website design, online marketing, online branding, social media marketing, social networking management, social media training, online reputation management and search marketing. ​ Thank you for spending some time with us! We can't wait to learn a little bit more about you and your dreams! Remember..Be social!

Lead local sales and operations for all interactive and emerging digital media business lines associated with KRTV-TV and Informed Interactive in Great Falls - Helena MT, with a particular focus on advertising sales, business development and other revenue activities. Oversees digital operations, sales products and strategies including but not limited to: web, social media, email, SEO/SEM, interactive small/medium business solutions, promotions, and mobile initiatives. Works closely with station executives, station sales management, dedicated interactive salespeople and news directors to achieve assigned revenue and expense budgets. Develop business plans for interactive product/service revenue from both traditional and non-traditional advertisers to meet and exceed digital sales goals and budgets. Develop and track local interactive department budget. Recruit, hire and manage interactive sales account executives. Coordinate implementations of new and upgraded products among Informed Interactive and local stakeholders. Serve as primary point of communications for Informed Interactive in Great Falls - Helena. Work with all sales staff and management to create interactive products, packages, content, and rates appropriate to the market. Provide on-site interactive sales training/seminars, perform and assist on sales calls when warranted and establish ongoing interactive sales consulting. Call on national and local interactive advertising customers to identify opportunities, qualify prospects, and work through the sales stages to close accounts and maintain mutually beneficial client relationships. Manage pricing structures for interactive products to maximize revenue and deliver ROI for advertisers.

Offering a proven track record in devising web marketing strategies that have solidified brand recognition; building start-up ventures, forging strategic partnerships, driving revenue, and growing profits in competitive markets. Team building, capable leader who quickly and easily inspires the trust, confidence, and respect of clients, peers, and key decision makers across a wide range of industries. In-depth understanding of internet tools, trends, and business models, and raising an organization’s visibility and social media profiling across Twitter, Facebook, LinkedIn, and YouTube.

Perform outside/inside sales prospecting activities to consumers for new business. Develop a creative plan to generate leads through prospecting multiple sources including: table/tent events, sporting events, trade shows, cold calling, in-person visits, and telephone and email campaigns. Establish and maintain good relationships with clients, networking groups, professional organizations and the community in order to develop new business. Solution selling tailored to meet the needs of consumers. Complete all required sales reports including pipeline activity and/or prospects for bids and proposals within assigned territory.

Delivering outstanding customer service to both internal and external clients. Providing remote technical support via telephone and email to clients in multiple locations. Coaching retail store personnel in technical resolutions for customer service/ retention purposes. Maintaining and utilizing internal systems including point-of-sale systems. Training technical support staff. Maximizing system functionality and efficiency. Responding promptly to minimize any system downtime, Contacting support partners to effectively troubleshoot components. Documenting the particulars of these exchanges. Maintaining an accurate database of the network configuration and telecommunications equipment inventory. Regularly reconfiguring data for re-use. Documenting the problems encountered and developing the most fitting solution. Documenting operating procedures. Responsible for providing necessary training to department personnel on technical issues. Responsible for continued learning and research to ensure complete understanding of all products and services offered by Cellular One.

Promoted from Customer Care Representative to Team Lead and then to Customer Care Supervisor. Ultimately coaching and developing a team of Customer Care Representatives and fostering an environment that provided world class service. Assisting workforce management group in meeting daily performance goals, including taking telephone calls. Proactively looking for ways to improve team’s efficiency. Coaching and developing team members by providing frequent objective feedback on all aspects of performance. Maintaining excellent product knowledge of all programs and handling escalations. Completing and conducting performance appraisals in an accurate and timely manner. Hiring new Customer Care Representatives. Working with managers to develop and improve call center personnel policies, procedures and work processes. Assisting with special projects. Special accounts management. Handling corporate escalations. Team Motivator. Extensive program knowledge. Providing quality service and maintaining a superior attendance record. Effectively utilizing IEX, scheduling tools, and reporting tools.