Jason Ward
About
Jason Ward is from São Paulo, Brazil. Jason is currently Chief Customer Officer at Azul Linhas Aéreas Brasileiras, located in Greater São Paulo Area. In Jason's previous role as a Vice-presidente de Marketing e Pessoas at Azul Linhas Aéreas Brasileiras, Jason worked in until Mar 2026. Prior to joining Azul Linhas Aéreas Brasileiras, Jason was a VP de Pessoas, Clientes e ESG at Azul Linhas Aéreas Brasileiras and held the position of VP de Pessoas, Clientes e ESG. Prior to that, Jason was a COO at TAP Air Portugal, based in Lisbon Area, Portugal from Dec 2015 to Sep 2017. Jason started working as Corporate Vice President at C.R. England in Greater Salt Lake City Area in Jun 2014. From Jun 2011 to Jun 2014, Jason was Executive Vice President Customer Service & Human Relations at Azul Linhas Aéreas Brasileiras, based in São Paulo, Brasil. Prior to that, Jason was a Senior Director Customer Service at Azul Linhas Aéreas Brasileiras from Jun 2008 to Jun 2011. Jason started working as Director Customer Service, Operations, Reporting to EVP, at JetBlue Airways in Greater New York City Area in Mar 2007.
You can find Jason Ward's email at finalscout.com. FinalScout is a professional database with business professional profiles and company profiles.
Jason Ward's current jobs
Jason Ward's past jobs
• Founding member of start-up and member of company’s Executive Committee. • Creation, implementation and execution of service standards and training for all customer-facing departments; including call center, client services, airports, flight attendants and cargo. • Responsible for corporate real estate of company including construction of new 74,000 ft² headquarters building; $50 million training facility and over 100 airports system-wide. • Operations management for more than 6,500 employees reporting into this vice presidency. • Forecasted and managed a budget of over $1 billion. • Recruitment and selection of now 9,600 employees; talent development of key executives. • Member of executive team to successfully integrate two airlines during 2012-2013 merger.
• Member of executive team to create company vision, mission and values. • Creation & implementation of customer service philosophy for start-up company. • Recruiting, training and managing of hundreds of employees across the country. • Responsible for establishing bases/branches in dozens of cities. • Oversight of team responsible for creation of company’s call center operations. • Established measurements and KPI for operations team. • Development and implementation of quality/excellence program for customer-facing departments. • Assessed and improved work flow processes to improve efficiency.
• Oversaw nearly 700 customer service employees and day-to-day execution at carrier’s largest hub airport - JFK. • Leader of several projects to improve airport experience, customer service/customer-centric environment and quality/efficiency. • Responsible for recruiting, seeking top talent in various skills set. • Member of cross-functional senior leadership team responsible for overall people management, accountability and execution. • Innovated efforts to create a culture committee with the collective team, identifying excellent performance and establishing incentives.
• Development of strategy for contact center within overall company vision and execution of tactical with large cross-functional teams. • Establishment of exemplary key performance indicators and service level agreements. • Drive a low-cost philosophy, maintaining low unit costs as well as high service standards. • Creating and executing multi-million dollar budgets successfully. • Establishing call volume trends, forecasting manpower and managing day-to-day operation. • Chair for company’s Customer Commitment Committee. • Implementation of NPS (net promoter score) measuring and reporting of voice of the customer to senior leadership at company. • Lead teams of over 300 employees responsible for customer services, relations and ensuring positive image of the company. • Responsible for development and coaching of leadership team and agents.