Javier Carrion

Design, develop and field software solutions that support DI's mission of providing engineering services and consulting in human-system integration (HSI) by utilizing established software development frameworks and techniques.

I help four Florida counties Clerk of Courts protect public funds and public records by performing Testing and Quality Assurance. ✦ Manual QA testing extensively: GUI functionality, system operation and regression testing of complex Court Case Management System ✦ Reviewed software design and specification. Documented release notes for scheduled software releases ✦ Collaborated with five software developers in creating test plans and test scripts

Helped the team launch a React Native App called CherriPick that incentivizes your everyday grocery shopper to save money by buying food close to its expiration date * Worked as a part of an Agile/Scrum development team. * Suggested and implemented the React Native framework to developed the application in a fast manner and to improve application development. * Added the camera component, voice recorded components and date picker library component. * Assisted development teams in fixing bugs and adding features. * Google Play Store: https://play.google.com/store/apps/details?id=com.cherripick.cherripick&hl=en_US * GitHub: https://github.com/cherripick * Presentation Slides: https://drive.google.com/file/d/1Tu8wcppQvvf1Pmv7v6fqEokReIjFfSJ2/view * Product Hunt: https://www.producthunt.com/posts/cherripick

Identified, documented and reported bugs, errors, interoperability flaws, and other issues within the insurance industry software developed for eight hundred agencies’ global user base. ✦ Collaborated with three program developers in developing test tools and test environment in an Agile SCRUM Development Environment with frequently changing requirements and features set. ✦ Processed inbound and outbound technical support calls at a ten percent faster rate than the team average.

Owned a small home business boutique that offered mobile electronics and computer repair services. ✦ Maintained company eBay website with up-to-date with product specifications and availability. ✦ Completed all purchase orders & customer invoices using QuickBooks; fulfilled customer shipping needs and repair service; maintained timely correspondence with clients throughout duration of sale; communicated order status; provided tracking and confirmed delivery; proficient in PayPal transactions, FedEx, UPS, USPS services.

Remote Services Technician, provided inbound world-class customer service while resolving complex issues for computer and mobile devices. ✦ Worked independently and found creative and sophisticated solutions to problems reported while using internal tool suite through analytical and strong troubleshooting abilities, for example, the removal of viruses that infected various systems. ✦ Took ownership of technical issues, and worked with Development group to resolve more advanced issues when necessary for example the faulty configuration of Sony VAIO laptops that would not connect to networks.

Researched and resolved technical issues, assisting users with troubleshooting of hardware and software, Operating Systems, identifying problems and reporting trends and providing solutions. Provided help desk technical assistance to staff, assisting with network access, printing, and application software operation. Re-imaged laptops and maintained hardware infrastructure. ✦ Installed, maintained, and upgraded networks for one hundred and thirty-five stores in two companies (Eyeglass World and Lasik Vision Institute) and Corporate Headquarters in the period of five years. ✦ Traveled to various parts of the United State to support, upgrade and installed Unix/Linux server network system for thirty-five stores in a period of five years.

Responsible in assisting department store clientele with computer parts selections and computer repairs. Responsible in finding customers solutions for desktop and laptop needs. Installed and repaired computer systems, using hand tools and test instruments. ✦ Reviewed work orders to change, install, repair, and remove computer equipment, such as modems, memory modules and system boards. ✦ Troubleshoot system and read technical manuals to determine needed hardware or software changes.

Provided customer support for specialized BaymasteR Automobile Shop Management Software and support for MyMechanic.com and AutoPartner.com website. ✦ Troubleshot network installation and PC Windows problems by phone, fax, and email. ✦ Kept detail records regarding bugs and network problems with our Auto Shop Management Software. ✦ Held meetings to implement fixes, suggestions, and enhancement of specialized software and company website.

Planned route and computed ticket costs, using schedules, rate books and computer terminals. Ensured that cabins, seats, and other spaces were available. ✦ Determined disposition of passengers holding reservations on cancelled or rescheduled flights. ✦ In charge of assisting our Airlines Partners such as Casino Airlink, AirTransat, and Royal Airlines in running their operations in West Palm Beach Airport.

Supervised and coordinated activities of workers engaged in servicing and promoting shipper accounts for parcel-delivery company. Assigned duties and examined work for exactness, neatness and conformance to policies and procedures. ✦ Supervised twenty-seven customer service representatives and two coaches, scheduled work hours, and resolved conflicts. ✦ Identified areas of improvement by using charts as indicators and monitoring calls for Quality.