Jay Shankar
About
Jay Shankar is from San Francisco, California, United States. Jay is currently Vice President, Global Talent Acquisition at Uber, located in San Francisco Bay Area. In Jay's previous role as a VP, Global Talent Acquisition at Amazon at Amazon, Jay worked in until Dec 2025. Prior to joining Amazon, Jay was a VP, Global Talent Acquisition, Amazon Web Services at Amazon and held the position of VP, Global Talent Acquisition, Amazon Web Services. Prior to that, Jay was a Head of Global Customer Experience & Customer Care, Digital Experience Business at Adobe, based in San Francisco Bay Area from Dec 2015 to Jan 2018. Jay started working as Head of Global Customer Care - Digital Media at Adobe in San Francisco Bay Area in Dec 2014. From Sep 2013 to Oct 2014, Jay was Sr Vice President, Customer Support & R&D at Innovative Interfaces. Prior to that, Jay was a Sr Vice President, Services and Support at Innovative Interfaces from Dec 2012 to Oct 2014. Jay started working as VP Customer Support, Americas at BMC Software in Apr 2009.
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Jay Shankar's current jobs
Jay Shankar's past jobs
Led talent acquisition transformation and global corporate recruiting for the following Amazon businesses: Amazon Web Services (AWS), Advertising, IMDb, Grand Challenge, Devices and Services (such as Ring, Alexa, Zoox, and Project Kuiper), Artificial General Intelligence, and Amazon Entertainment (including Prime Video, Amazon Music, and Amazon Studios).
Initially tasked with the turnaround of the customer support and professional services organizations. Over the course of 6 months took on additional responsibility of transforming the R&D organization. After establishing industry standard best practices, added managing Recurring Revenue and IT functions as well. My team included 250+ support professionals, engineers, IT professionals and over 25 management personnel worldwide.
Responsible for the Global Technical Support organization, supporting over 6000 customers and partners. My team included 230+ support professionals and a management team of 20+ directors, senior managers and managers worldwide.