Jean Nickerson CSP

K.I.D. Truck & Trailer Service is a 40 year old, family-run, heavy-duty transportation support company located in Oakville, Ontario. A distinguished member of a national banner of Independent repair centres, Truck Pro. Responsible for Marketing, Sales and Customer Service to increase number of profitable fleet customers and strengthen online reputation. Accountable for brand strategy and content on www.kid trailer.ca. ~Implemented recommendations of sales impact assessment and generated YoY gains in profitability and secured Number one Organic Google Search ranking for inbound lead generation. ~Created market positioning that resulted in 40 customer reviews and 4.6 stars on Google search. ~Developed recruitment and retention strategy for licensed heavy-duty truck and trailer technicians. ~Executed outbound prospect calling, email campaigns and social media engagement strategies. ~Phone Support and performed sales administrative duties such as updating CRM, documenting procedures, collection calls, price update letters, research and recommendations on product vendors.