Jeffrey Felber MBA

-Responsible for defining client requirements for WordPress website developments, enhancements, and customizations. -Responsible for developing digital strategy and marketing campaigns aligned with client’s business objectives. -Manage weekly and as needed client engagements for progress reports, Google Analytics reviews, and risk assessments. -Accountable for leading all aspects of the project management lifecycle from Kickoff, Design, Testing & QA, Go Live Preparation, and Post Go Live stabilization into Customer Success. -Experienced managing custom websites, applications, software solutions, and capable of supporting technical resources.

-Responsible for managing the retailer onboarding processes and coordinating cross functional teams of integration engineers and testers to develop and deliver large scale enterprise implementations. -Responsible for leading design and integration meetings with retailers to implement APIs and eCommerce plugins such as SFCC, Shopify, Magento and more. -Accountable for managing portfolio global retail clients from scoping through onboarding to stabilization. -Accountable for maintaining suite of internal and external onboarding artifacts such as meeting minutes, account health overview, project status, issue logs and more. -Consult various stakeholders, scrum teams, and SME’s to define and develop detailed project plans. -Consult retail clients on onboarding best practices and lead onboarding process. -Inform leadership of project risks and issues. -Continually review the retailer onboarding process to obtain buy in on improvement activities to which will increase speed and efficiency of the process.

• Responsible for leading and managing global enterprise software implementations in countries such as Australia, Mexico, Panama, Norway, UK, Germany, Canada, and EMEA territories. • Accountable for leading several internal company initiatives related to data science, new product deployment, product enhancement, process improvement, and customer success. • Proven track record of managing over 2,500 cross-functional implementation projects of different complexity and duration from initiation to closure following agile and waterfall methodologies. • Utilize SalesForce CRM to manage projects, tasks, resources, and various account management activities. • Utilize JIRA for issue tracking, change management, and project management. • Utilize Confluence as a collaborative platform for hosting artifacts, managing accounts, and deploying internal information. • Coordinate new product launches and updates with Product Managers and development teams. • Train and mentor new employees joining the PMO as Solution Strategist, Project Managers, and Sales Engineers. • Define new process improvements that have reduced implementation duration by 75%. • Introduce innovative approach and methodology to reduce development time and improve time to value (TTV). • Develop new standard operating procedures for process improvement, project implementation, and customer experience. • Establish strong business relationships that have resulted in enhanced customer satisfaction. • Consult customers to determine business case for master data management, integration, and analytic projects. • Lead initial adoption to drive customer engagement and satisfaction prior to production deployment.

• Expert knowledge and experience with implementing all SPS POS products and services with a proven track record of providing excellent customer service by explaining and managing the customers expectations. • Lead on-boarding analysis and implementation effort for new customers. • Manage all project phases, including initiation, planning, execution, monitoring, control and closure. • Provide weekly project status updates to clients, schedule client meetings/calls and act as an account manager to service the client as needed. • Persistently follow up with clients regarding outstanding requirement necessary in order to complete tasks on time. • Host weekly internal team meetings, breaking down the week’s work into manageable goals for each day. • Collaborate with internal Account Managers, IT resources and management to estimate project costs. • Work with Account Managers and customers to elicit customer needs for data management, integration, and reporting projects. • Create business requirements, functional specifications, and visual storyboards that accurately represent and visually communicate customer requirements. • Prepare Statements of Work describing project scope, deliverables, assumptions, User Acceptance Testing (UAT) plan, release schedules and estimated costs. • Drive projects to completion and escalating delays or risks whenever necessary. • Participate in UAT to ensure full and proper completion of project. • Coordinate successful deployment for all projects by providing proper release documentation, UAT plans and training materials to the customer in advance. • Ensure full compliance with the SDLC, following up with each project resource accordingly. • Implement new improvements that affect the Customer Lifecycle, Implementation and Support processes. • Design and created detail oriented User Guides, Instruction Manuals and on-boarding best practices guidelines. • Create SQL queries to research and confirm data necessary for project implementation.

• Responsible for business analysis and requirements gathering. • Act as a liaison between business and technical solutions/support groups. • Analyze business and user needs and document requirements to meet those needs. • Determine needs regarding business processes and functionality. • Translate business needs into technical requirements. • Drafted, updated, and finalized business requirements through the life cycle of the project. • Support and created documentations, reviews, evaluation, and analysis of current business systems and the enhancements that needed to be made. • Composed Request for Work documents for new projects and enhancements. • Define and create test cases using standard methodologies. 
 • Create test scripts from business requirements and conduct user testing to ensure proper functionality prior to implementation. • Written complex SQL queries for validating data against different kinds of reports generated using Microsoft Access. • Generate reports utilizing data from Cognos reporting software. • Aggregated data and generated sales and revenue reports for senior management. • Develop detailed spreadsheets to identify trends and develop forecasts. • Documented all development processes and ensured efficient working of content process.
 • Collaborated with external web developer and managed all phases of the “Build Your Own Motorcycle” website implementation. • Worked with internal Product, Marketing and Sales teams to define requirements and obtain information. • Developed detailed product master file and maintained multimedia content for “Build Your Own Motorcycle” website.

I began working at Joseph Fazzio Inc. as an eCommerce intern in September 2012. I worked at JFI part time while completing my Bachelors at Rowan University. I was primarily responsible for updating the online catalog and website display. Once a new product was presented to me I would enter the product information into our Point of Sales (POS) system, physically capture product pictures using a DSLR camera, edit the images with Photoshop, upload the new product to the website, and process invoices when needed. During my time at Joseph Fazzio Inc. sales and customer retention increased significantly. • Increase eCommerce conversion rate utilizing latest SEO optimization techniques such as creating unique Title tags, Meta tags (descriptions and keywords), copyediting, and optimization of content. • Ensure integrity of merchandise through correct pricing, inventory, product images and descriptions. • Maintained catalog products and inventory accuracy in Magento. • Composed detailed instruction manual used to train new employees. • Create new products, descriptions, prices, images, etc.
 • Inspect, organize, categorize and label merchandise. • Create and edit HTML and CSS Tables, Webpages and Layouts via Adobe Dreamweaver. • Capture and edit product images for frontend website display utilizing Adobe Photoshop. • Process invoices, manage customer and product information through CounterPoint Point of Sale (POS) system. • Delegated to train and mentor new intern.

eCommerce Intern at US Elite Gear, where I maintained their website by using the Magento Enterprise system. I created new products, maintained the existing catalog products, edit images, tag data, build keywords, and implement link strategies. • Act as primary point of contact for Customer Service technical issues. • Communicate with customers and process sales orders. • Implement Vendor Master list to track and maintain business relationships. • Implement process improvement for execution of standard operating procedures for new product integration. • In preparation for each marketing campaign, confirm accurate brand and product information and recommend ways to better merchandise. • Backup Magento Administrator and learn skills in Magento and front end development
 • Maintain accurate inventory in Magento through inventory feeds for drop shippers and received goods for stocking items