Jenna Russell
About
Jenna Russell is from Greater Richmond Region. Jenna works in the following industries: "Financial Services", "Wholesale", and "Mechanical Or Industrial Engineering". Jenna is currently Inside Sales & Purchasing at Filter Products Company. In Jenna's previous role as a Branch Operations Manager at Johnson Controls, Jenna worked in Virginia, United States until Oct 2021. Prior to joining Johnson Controls, Jenna was a Customer Service Agent at Johnson Controls and held the position of Customer Service Agent at Richmond, Virginia. Prior to that, Jenna was a International Claims Examiner at Allianz from Sep 2009 to Feb 2013.
You can find Jenna Russell's email address at finalscout.com. FinalScout is a free professional database with over five hundred million business professional profiles and over two hundred million company profiles.
Jenna Russell's current jobs
Jenna Russell's past jobs
Managed the back office teams serving the greater Richmond, Charlottesville and Norfolk areas. Partnered with the Service Managers to ensure metrics were met. Trained others within the company on business processes and procedures. Ensured customer needs were met and that service agreements were executed properly.
-Scheduled maintenance and repair work for customers; dispatched field employees. -Maintained and renewed customer preventative maintenance contracts. Familiar with contract T&C verbiage. Ensured contractual obligations were met. -Performed billing upon work completion. Assisted with AR collections. -Worked up quotes for repairs and parts. Procured material. Coordinated and managed subcontractors. -Knowledgeable with terminology related to the HVAC/BAS and Security & Fire lines of business. -Assisted Service Managers and Foreman with the coordination of repair work and timelines related to the work. Ability to articulate this to the team and customers.
Assist customers with the processing of their international medical claims. Communicate the procedures, policies and statuses of international claims in a verbal and written manner with customers. Work with colleagues in other departments to adjudicate claims.