Jennifer Dowling

Manages customer yearly maintenance agreements. Organizes and prioritizes incoming calls. Schedules available technicians. Educates/assists customers in selection of products and services. Generates daily reports.

Manage daily operations of a busy recycling center. Coordinate and supervise court-ordered community service workers. Facilitate vendor deliveries and pick ups. Work closely with customers. Assist with special events and special projects.

Coordinated and supervised HVAC Construction Projects from inception to completion. Interacted with Mechanical Contractors and General Contractors to develop strong business relationships. Worked under the guidance, direction, and discretion of the Territory Manager. Scheduled and coordinated subcontractors and suppliers. Delivered projects according to client needs and budget. Reported on variances and made adjustments as needed. Managed Project billing. Released and scheduled equipment deliveries.

Responsible for set-up and monitoring the progress of projects, as well as customer billing. Worked closely with Project Managers and with customers ensuring successful and timely completion of multiple projects. Assisted with duties including, but not limited to, job cost forecasting, issuing subcontracts and training of other employees.

Worked with Project Management, Service Technicians, Mechanics and Sales to ensure successful execution of projects and achievement of internal financial commitments. Administered the project business through activities including, but not limited to, subcontract processing, management of project documentation, cost tracking and invoicing. Scheduled costs for forecasting and entered re-estimates to maintain project accuracy. Managed the collection process.

Provided sales support, customer service and maintained relationships with current and potential customers. Supported multiple sales teams who generated millions of dollars in annual revenue. Managed order entry using SAP, maintained job budgets and purchased needed equipment from outside vendors. Provided pricing to customers and, in doing so, helped to maximize margins and grow commercial sales. Provided training to new employees.

Worked with several highly productive sales teams to ensure successful and timely completion of projects. Responsible for gathering necessary information, entering orders and overseeing their execution. Prepared proposals and submittals and forwarded to customers for verification. Maintained communication with factories to ensure necessary changes and needed ship times. Communicated with customers and their representatives regarding lead times and ship dates. Resolved customer concerns and/or problems. Controlled job expenses and prepared purchase orders for outside vendor purchases. Estimated jobs and generated pricing. Generated work orders for start-ups and repairs. Facilitated creation and distribution of reports and maintenance of customer database.

responsible for the management of various rental properties in Southeast and Southwest Atlanta. Duties included rent collections, handling tenant concerns, generation of monthly checks and statements to property owners, management of property owner concerns, filing dispossessories and attending dispossessory court, marketing of properties, screening and accepting of declining potential tenants, monthly bank reconciliation, establishing and maintaining all aspects of tenant, owner and property accounts, as well as general administrative duties. Position also included substantial telephone and written correspondence, as well as frequent use of Microsoft Office and MS Works.