Joe Forbes

Progressive career, rose through the ranks of increasingly vital roles. Promoted to Store Director to provide vision, strategic direction, and tactical delivery of initiatives that propelled operational excellence. Orchestrates, supervises and coordinates the daily operations for the retail store. Provides leadership to 6 executive managers, 16 team managers, and over 300 team members. Other critical responsibilities include P&L management, performance management, employee development, and merchandising. Highlights of Business Impact: ☑Built a strong and diverse talent pipeline for critical roles within the store and assists employees in realizing career aspirations. ☑ Mentored and developed department managers into store directors and business partners. ☑ Transformed the store’s culture, creating an employee instilling best-practice quality to gain operational excellence, validated by significant improvement in employee engagement, guest satisfaction scores, sales performance, and revenue growth. ☑ Overhauled regional operational planning that continuously produce the most optimal ROI. Influenced departmental leaders to promote operational excellence; transformed and sustained market dominance; and improved employee and guest satisfaction. ☑ Recognized as the district’s top performer in leading the charge in optimal payroll management and store performance; producing a winning footprint in the district with top operational metrics in the northern California region (2015, 2016, and 2017).

Assumed the reputation of a fundamental key impact leader to northern California regional leaders that drove profitability, guest loyalty, and shortage prevention in stores across the district. Developed and communicated a clear vision and leveraged the skills of store leaders in support of the region’s roadmap. Conceptualized and rolled-out an aggressive regional strategy in support of established goals. Scope of authority included leadership of 18 Executive Team Leaders. Other critical duties included performance management, human resources functions, training and development, and budget management. ☑ Developed and implemented effective inventory controls that harnessed shortages and captured a significant amount in shortage savings. ☑ Spearheaded the transformation of the stores’ culture in the district – re-engineered and promoted a safe and secure culture throughout the region. ☑ Coached and provided feedback to develop individual and team competencies and behaviors that achieved business objectives; giving the region a competitive advantage. ☑ Determined optimal approaches, leveraged existing tools and processes, provided high-impact coaching, that improved individual and team capabilities. ☑ Earned the “Manage Your Business’ Award. This award was granted to leaders for having top operational metrics and strong leadership skills within their region (2013).

Brought on to steer the charter of the asset protection department. Invoked entrepreneurial thinking and the ability to evaluate from a clear perspective and delivered immediate results. Developed and successfully executed the department’s strategy to mitigate risk. Identified risk areas based on assessment of business metrics, investigations, and internal interviews. Nurtured relationships with local enforcement, community leaders, and other agencies. Served as Store Manager during supervisors’ absence. Recruited and hire departmental staff.

Delivered high-level customer service in support of Apple’s customer service standards. Served as first point of contact to customers, and conceptualized solutions tailored to each customer’s specific need.