Joe Rumore

Demonstrate an entrepreneurial approach to building and sustaining business relationships with new and current clients by discovering, testing, deploying & supporting business technology solutions that optimize productivity and guarantee business continuity. ➤ Focusing on driving major account acquisition while incorporating creative ways to close business and drive new lead generation. ➤ Passionate about delivering technology solutions that simplify IT projects & support. ➤ Prepare proposals, secure resources, lead meetings and sales presentations with the key decision-making executives of target customers. ➤ Collaborate with clients across the globe to provide redundant, optimized networks, backed by proprietary connectivity services. ➤ Manage vendor relationships to help close business and drive opportunity. ➤ Ensures our clients remain connected to the critical applications they depend on to do business regardless of location.

As a Account Manager, I was responsible for driving revenue in Small-Medium Business (SMB) and Mid-Market commercial segments for networking and security product solutions. Account Managers own their book of business of whitespace accounts and see the sales process from prospecting, project planning, to closing with reseller partners. ➤ Proactive prospecting to identify end-user networking opportunities for the partner community, building active pipeline, providing necessary pre-sales support to customers, working closely with Channel Partners and driving deals to increase revenue. ➤ Invested time and focus to gain training and earn both Aruba Certified Mobility Associate (ACMA) & Aruba Certified Switching Associate (ACSA) certifications to increase technical confidence and to be the distinguished go-to resource for customers. ➤ Generated leads by fanatical prospecting to achieve desired outcomes, track sales opportunities (leads, deal registration, quotes, invoices etc.) and drive revenue generation activities. ➤ Acted as a liaison between partner, customers, and appropriate Aruba reps to help reseller partners close sales opportunities. ➤ Validated customer solutions with engineering meetings and performing product demonstrations with key players, product experts, and buyer decision-makers to close sales quickly. ➤ Utilized company-provided and personal development tools such as books and technical classes to continue my education to strengthen customer relationships and winning outcomes.

Fully responsible for the operational direction of a local, family-owned photobooth rental company serving customers in the Portland metro area. ➤ Recommended and implemented operational policies and procedures for all areas of the business which include recruiting, hiring and onboarding new photobooth attendants. ➤ Maintained a commitment to the company’s brand strategy, sales processes, values and business code of ethics by always communicating with the customer directly to ensure expectations are met. Directly involved in implementing a cloud-based CRM and booking system to automate event bookings, contracts and invoicing to reduce costs and provide a smooth customer experience. ➤ Coordinated with clients directly to ensure great customer experience before, during and after event which also provided increased customer referrals for additional work. ➤ Built and executed social media campaigns with original content, product announcements and relevant promotions to increase market visibility and raise prospect leads. ➤ Created, curated, and managed content published on social media channels (images, video and written).

Responsible for managing and increasing sales for a start-up, portable photobooth systems manufacture that provided custom-fabricated photobooth solutions to entrepreneurs and corporate commercial businesses worldwide. ➤ Created sales and marketing strategies such as incentives, social media ads, customer strategy sessions and live webinars to increase inbound sales leads. ➤ Built audience of existing customers by forming an online community and hosting in-person events to transform them into customer advocates who bolstered reputation in the community but also referred new customers.  ➤ Discovered additional ways to add revenue to anchor products by initiating new add-on product offerings, such as digital deliverables, product accessories and financing terms, while keeping expenses to a minimum. ➤ Led Customer Success and Logistics teams to improve customer satisfaction and exceed expectations. ➤ Established prospect and customer relations by adding value with video consultations and live web trainings to keep trust in the brand and maintain a strong following. ➤ Deployed new tactics such as implementing company-wide VOIP phone systems and website live chat to increase response time to inbound prospects leading to increased photobooth unit sales by 50% in one year.

Responsible and accountable for operating and maintaining a thriving, boutique portrait and wedding photography studio that specialized in working with couples and families that were seeking documentary-style photography. ➤ Heavily involved in all aspects of running the studio from prospecting, website and event marketing to sales and delivery. ➤ Doubled and later tripled company revenue while maintaining both regular and new clients on a monthly and annual basis by use of social media marketing, attending fairs and bridal shows and arranging selective advertising to broaden client base. ➤ Regularly revolving activities included both in-person and remote photography product sales and ordering meetings with clients, conducting web-based sales presentations. Primary photographer for weddings and custom portrait sessions and general event photography. ➤ Post product work involved heavy use of Adobe suite tools as well as an expert in custom printing of photographic prints using professional, wide-format printing systems and outsourced lab materials.

The Experience Expert ensures Best Buy delivers a world-class customer experience as the destination and authority for consumer/prosumer camera and digital imaging product sales. ➤ Delivered unique customer value by developing strong relationships with customers by helping them close the gaps with technology to increase sales. ➤ Demonstrated excellence in execution of selling skills and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops) using innovative customer engagement. ➤ Consistently ranked high as a leader in individual and department revenue, protection plan sales, branded finance payments and positive customer feedback and ranking.

Freelance Engineer for regional cable and satellite television network, and radio service owned by MSG Networks, Inc. in New York City. Familiar with the language of a television control room and have a working knowledge of all current technology. Audio Engineer (A1 and A2): • Live studio and mobile unit experience with audio mixing of sports television productions. • Expertise building full playlists, audio mix, and be proficient with troubleshooting issues. • Able to communicate efficiently with the producer and director about the audio needs of the show. • Collaborative team player who works well with others in a fast paced, dynamic studio and mobile unit environment. Tape Operator/Editor: • Prepares media for editing sessions and technical projects for live and pre-taped studio shows. • Expertise in editing packages, B-Roll playback and execute in-game replays. Technical Director: • Crew leader who works with technical and news staff to satisfy production needs for live, taped and automated programming, under supervision of Director & Operations management. • Build and organize switcher effects, snapshots, transitions and specialty wipes. • Help provide solutions for studio, and control room production needs.

Proficient in studio and remote broadcast environments, the Audio Engineer is responsible for the overall sound and production quality in a fast paced, dynamic, live-news environment in the New York DMA. ➤ Work creatively and collaboratively with camera operators, producers and directors to establish sound production practices for the delivery of content within news program. ➤ Perform daily set-up operations and continuously monitor audio levels from all sources to ensure consistent quality in accordance with established industry standards and guidelines. ➤ Passion and attention to detail during live music performances led to individual achievement nomination and later received Emmy Award™ for Outstanding Audio/Sound. Responsible for audio setup, RF mics and communications gear setup, equipment maintenance and general sound reinforcement for successful live broadcast. ➤ Strong communication and interpersonal skills combined with the ability to work well with other engineers, technical associates, and staff while having the ability to react quickly to changing requirements. ➤ Valuable ability to plan ahead, identify possible problems, and possess strong troubleshooting skills. which is essential for a smooth television show.

Freelance Broadcast engineer for a multi-media public service non-profit station that delivers lifelong learning and meaningful experiences to the NYC and Long Island communities. Engineer, Audio Department: • Responsible for setup of studio RF microphone equipment, guest usage, live music setup and sound reinforcement. • Field Audio Operator for various PBS documentaries and local public television shows. Master Control Operator: • Master Control operations that include satellite recording, playbacks, on-air switching of program material, and provide studio and field audio support, teleprompter, and studio camera operation.

• Provided engineering support for production/edit facilities both linear and nonlinear that involved troubleshooting and maintenance of broadcast equipment such as VTR and monitors. • Functioned as TD/audio for various studio projects such as satellite media tours, web casts and live events including remote shoots, broadcasts, and uplinks. • Designed and supervised the construction of a multi-camera studio & control room for live broadcast and production needs to serve multiple clients at one time. • Coordinated video broadcasts for clients using fiber optic, microwave and satellite delivery channels.