John Brubacher

Professional services partner trusted by Fortune 500 clients to solve change management and business process initiatives and deploy more effective digital processes. • Designs customer-focused digital workflows that thrive in today’s service-based economy. Builds customer-focused solutions that connect departments using requests, tickets, and case records to assign, manage and resolve complex issues end-to-end. • Focused on capturing customer demand data to categorize areas of need and to work toward process improvement. Assesses the feasibility, effort, and cost of the demand to create a business case for approval of the change. Collaborates with stakeholders to ensure their expectations are achieved using a change management life cycle. • Enables employees to effectively utilize business systems to increase user productivity, resolve issues quickly, and improve user satisfaction. • Delivers easy access to user services by consolidating existing tools to a single system, automates support for common requests, and offers simple self-service via portals where request catalog items such as service and product offerings can be accessed.