John Froese
About
John Froese is from New York, New York, United States. John works in the following industries: "Information Technology and Services". John is currently Director Of Strategic Partnerships at Google Cloud, located in Florida, United States. In John's previous role as a Head of Transformation for Global Consumer Technology at Citi, John worked in Jacksonville, Florida, United States until Aug 2021. Prior to joining Citi, John was a Chief Operating Officer US Consumer Digital at Citi and held the position of Chief Operating Officer US Consumer Digital . Prior to that, John was a Head of Fintech Program Management at Citi, based in New York, New York from May 2017 to Jun 2020. John started working as Head of Business Transformation Citi Fintech at Citi in Greater New York City Area in May 2016. From May 2014 to May 2016, John was Chief of Staff Global Operations at Citi, based in Jacksonville, Florida Area. Prior to that, John was a Vice President- Customer Service Senior Manager at Citi, based in Jacksonville, Florida Area from May 2012 to May 2014. John started working as AVP- Unit Manager at Citi in Jacksonville in Feb 2010.
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John Froese's current jobs
John Froese's past jobs
Member of the Fintech Senior leadership team reporting to the CEO. Created a program management practice to support Fintech's global scope. Defined a cross-functional approach with centralized PMO owning programs E2E and reducing duplicative headcount by 75%. Delivered seven key programs across 500 resources with 5 year benefits of $1 billion
Led a team whose challenge was to reduce the complexity and timeline required for external tech companies to partner with us. Reduced average onboarding time by 75% and timeline to pilot by 90%.
Supported the Global head of Operations responsible for businesses spanning 37 countries and 100K + employees. Responsible for day to day executive support including planning of Global off-sites , Program Management & Expense reduction.
Led a team of 11 managers and 250 customer service representatives handling ~ 7 million customer contacts yearly. Launched a new servicing group with a new approach to interacting with customers in their first 90 days post account opening. Drove 15% improvement in NPS scores and reduced costs by $2MM annually
led a team of ~ 30 agents for both inbound and outbound operations to ensure the staff executed sales and service agreements to meet or exceed customer standards. Delivered #1 Highest NPS performing team in NAM .Team produced $2MM in incremental revenue through cross sales for 2012 and was #1 sales team in Jacksonville and NAM