John Steven Tapican
About
John Steven Tapican is from Quezon City, National Capital Region, Philippines. John Steven is currently Senior Business Intelligence Analyst at Nature LLC.
You can find John Steven Tapican's email address at finalscout.com. FinalScout is a free professional database with over five hundred million business professional profiles and over two hundred million company profiles.
John Steven Tapican's current jobs
Developed and streamlined dashboards and one-off analyses, providing ability to surface business-critical KPIs like retention rate and ticket resolution. > Created KPI dashboards for customer retention, agent performance (Average Answer Speed, Response Rate, Service Level, CSAT, Quality Scores etc.), Amazon Sales per Reviews, Stripe chargebacks and daily order count and sales. > Converted data into insights including implications and recommendations that are specific and actionable for the operations team and across the business. > Work with stakeholders to identify key metrics used to evaluate marketing performance. > Implemented Amazon Data Scraping using UiPath. > Data querying using website API. > Responding to Stripe disputes and Chargeback prevention. > Reports and data ETL worflow automation using Excel VBA and UiPath Knowledge, Skills and Abilities: > MS Office Suite (EXCEL & WORD) > Advanced Excel Functions (SUMIF, COUNTIF, SUMPRODUCT, VLOOKUP, INDEX, MATCH, etc.) > Excel VBA Macros > Excel Power Query > SQL > Tableau > UiPath