Johnny Liu
About
Johnny Liu is from Little Rock, Arkansas, United States. Johnny works in the following industries: "Telecommunications". Johnny is currently Premier Service Consultant at AT&T, located in Little Rock, Arkansas, United States. Johnny also works as Customer Service Representative at AT&T, a job Johnny has held since Oct 2018. In Johnny's previous role as a Operations Manager at QQ Nails, Johnny worked in Little Rock, Arkansas, United States until Oct 2018. Prior to joining QQ Nails, Johnny was a Host/Waiter at Mikes Cafe and held the position of Host/Waiter at Little Rock, Arkansas, United States.
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Johnny Liu's current jobs
- Rotated in management position to train new hires - Assist management in monitoring daily metrics and sales - Lead morning meetings to prepare the focus of the day - Mentor new hires in offering key phrases to use in call flows
- Manage customer accounts daily to minimize churn - Offered products and services to improve customer retention - Up sell streaming services to customers
Johnny Liu's past jobs
- Oversaw workflow and delegated task to each team members - Worked with each manicurist to plan a strategic path to reach operational goal - Assisted team members in attempts to up sell services and provide quality customer service - Monitored quality of service and cleanliness of the spa according to safety and health regulations - Set revenue goals and recorded expenses incurred
- Welcomed guest and made personal connections - Managed seating arrangements and escorted customers to their tables - Communicated with guests to resolve all complaints - Engaged with guest to ensure excellent customer satisfaction