Jonathan Carter

IT Manager, SaaS Ops at Twitter

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Email: ****@****.***

LinkedIn: Jonathan Carter

Current employer: Twitter

Current title:

IT Manager, SaaS Ops

Last updated: 22/05/2023 00:31 AM

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About

Jonathan works in the following industries: "Defense & Space", "Internet", "Consumer Electronics", and "Music". Jonathan is currently IT Manager, SaaS Ops at Twitter. In Jonathan's previous role as a IT Manager at Twitter, Jonathan worked in New York City Metropolitan Area until Jan 2021. Prior to joining Twitter, Jonathan was a Associate IT Manager at Twitter and held the position of Associate IT Manager. Prior to that, Jonathan was a Sr. IT Support Engineer at Twitter, based in New York, New York from Apr 2017 to Jan 2019. Jonathan started working as IT Support Engineer at Twitter in Boulder, CO in Apr 2016. From Nov 2014 to May 2016, Jonathan was Mac Genius at Apple, based in Cherry Creek, CO. Prior to that, Jonathan was a IT Support Technician at Beatport, based in Denver, CO from Jan 2012 to Jan 2014. Jonathan started working as Mac Genius at Apple in Cherry Creek, Denver; Lone Tree Denver; Colorado Springs CO. in Aug 2008.

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Jonathan Carter's current jobs

Company: Twitter

Title: IT Manager, SaaS Ops

Period: Jan 2021 - Present (3 years, 10 months)

Lead the team that owns SaaS applications in the end user service teams catalog.

Jonathan Carter's past jobs

Company: Twitter

Title: IT Manager

Period: May 2020 - Jan 2021 (8 months)

Location: New York City Metropolitan Area

Company: Twitter

Title: Associate IT Manager

Period: Jan 2019 - May 2020 (1 year, 4 months)

Company: Twitter

Title: Sr. IT Support Engineer

Period: Apr 2017 - Jan 2019 (1 year, 9 months)

Location: New York, New York

Company: Twitter

Title: IT Support Engineer

Period: Apr 2016 - Apr 2017 (1 year)

Location: Boulder, CO

IT Support Engineer responsible for all east coast Twitter offices.

Company: Apple

Title: Mac Genius

Period: Nov 2014 - May 2016 (1 year, 6 months)

Location: Cherry Creek, CO

Solving problems— Providing frontline customer support at the Genius Bar including, repairing hardware and software troubleshoots and diagnosis. Juggling customer and product issues with a genuine sense of urgency. Turning around repairs to customers as quickly as possible. Being the go-to person for technical knowledge in the store. Having passion about customer service and a commitment to always exceeding expectations.

Company: Beatport

Title: IT Support Technician

Period: Jan 2012 - Jan 2014 (2 years)

Location: Denver, CO

Responsibilities included: -Face to face and phone support for external and internal customers -Troubleshoot software and hardware issues on Apple hardware as well as video conferencing systems, VOIP phones, OSX Server and Linux Servers -Inventory Management for 150+ devices. Configuration Management using OS X Server and the JAMF suite -Google Apps Administration

Company: Apple

Title: Mac Genius

Period: Aug 2008 - Jan 2012 (3 years, 5 months)

Location: Cherry Creek, Denver; Lone Tree Denver; Colorado Springs CO.

Company: United States Air Force

Title: Senior Airman

Period: Sep 2002 - Nov 2006 (4 years, 2 months)

Jonathan Carter's education

University of Maryland

Bachelor's Degree

2003 - 2005

Jonathan Carter's top skills

Slack Admin Mac IT Management TypeScript Box Admin Leadership OS X Okta Administration Technical Support Office 365 Administration Software as a Service (SaaS) Troubleshooting PagerDuty Apple Products Google Workspace Admin Customer Service JavaScript