Jorrit Van Wanum
About
Jorrit Van Wanum is from Germany. Jorrit works in the following industries: "Military", "Automotive", and "Information Technology & Services". Jorrit is currently Aftersales Director EU at VinFast Europe , located in Germany. In Jorrit's previous role as a Service Operations Lead Germany at Tesla, Jorrit worked in until Jun 2021. Prior to joining Tesla, Jorrit was a Mobile Service Manager - Central EMEA at Tesla and held the position of Mobile Service Manager - Central EMEA at Stuttgart und Umgebung, Deutschland. Prior to that, Jorrit was a Senior Project Manager Central EMEA Service Program & Project Management at Tesla, based in Stuttgart und Umgebung, Deutschland from Dec 2018 to Oct 2019. Jorrit started working as Service Business Improvement Manager Central EMEA at Tesla in Stuttgart in Dec 2017. From May 2017 to Sep 2018, Jorrit was Service Manager Nuremberg a.i. at Tesla, based in Nürnberg und Umgebung, Deutschland. Prior to that, Jorrit was a Regional Service Manager, Spain & Portugal a.i. at Tesla from Dec 2017 to May 2018. Jorrit started working as Service Business Projects Coordinator DACH at Tesla in Stuttgart und Umgebung, Deutschland in Mar 2016.
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Jorrit Van Wanum's current jobs
- 1st Aftersales employee in Europe. Aftersales Organization did grow from 1 FTE to > 40 FTE's and reorganized in less than two years - Setting up the Aftersales business with the relevant stakeholders and external partners - Most recently managing the Technical Department, including: Field Technical Support/ Engineering, Service Readiness, Warranty, Training, Connected Cars - Coordinating and involved: Aftersales Strategy, Service Network, Recruiting and Finance, Policies and Processes, CRM and Retention, Legal and Compliance, IT and Landscape, Technical Service, EV Battery and Charging, CX (Connected Car, Website), Parts, Procurement and Logistisc, Non-Technical Service (Operation standards, KPI measurement)
Jorrit Van Wanum's past jobs
• Lead and coordinate projects across the market • Responsible for multiple critical projects across both general service operations as well as market-level mobile service • Standardize Service Operations • Coordinate and lead Mobile Service and Virtual Service across the market • Establish shared services between departments.
• Responsible for Mobile Service in Germany, Austria, and Switzerland. • Monitored customer service trends to make necessary improvement and assisted the team in developing standards and processes to continuously elevate the overall service experience. • Identified and acted upon unique opportunities in DACH region and working with the Mobile Service Program managers to capitalize on them. • Mobile Service Advisors as direct reports • Surpassing 1000+ repairs for the first time in February 2021. • Established growth of fleet to 34, with more in preparation to handle growing demand.
• Lead and coordinate projects across the market • Standardized Service Operations
• Standardized Service Operations in DE/AT/CH • Established Lean in the Service Centers • Service Motion
• Lead the Service Center Nuremberg • Monitored customer service trends to make necessary improvements, and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience • Built it as Center of Excellence for Germany, as the best performing Service Center in Germany
• Lead 3 Service Managers in Spain and Portugal as direct reports and 31 employees indirect. • Responsible for delivering an exceptional service experience to our customers, developing team members. • Managed day-to-day operations and prepared Tesla Service to meet the needs. • Hired and developed current Market Lead.
Lead and coordinate projects across the market
• 1st Service Advisor in Germany
• Repairing Tesla Roadsters across the world • Sustaining a good customer relationship working as brand ambassador
Antriebstechniker FGS "Lübeck"