Joseph Pursel

Provides planning, staging, and upgrading for Jira, Confluence & Crowd Oversees the design, development and deployment of JIRA and Confluence based solutions to internal business teams Develops & improves business process automation solutions for internal teams, specifically around the employee lifecycle Collaborates with architects and other engineers to develop technical designs and solution recommendations Partners with vendors, internal IT Product Managers and works with multiple business partners to develop solutions against departmental roadmaps Partners with other internal engineering teams and third party vendors to develop consistent and scalable solutions Responsible for guiding design, code review, and release management as part of the oversight of our internal software development lifecycle Collaborates with production operations team to deploy functionality and provide post-production support

Managed the Jira Datacenter in AWS Investigated, troubleshot and fixed complex problems and issues related to Atlassian apps & application servers Documented standards, guidelines and standard operating procedures for admins/users of the system Performed daily systems monitoring, verifying integrity and availability of critical services Developed, documented and maintained standard operating procedures and/or scripts for automation of processes Independently troubleshoot and resolve complex problems

Senior Atlassian Engineer with the Atlassian Data Center platform using JIRA, JIRA Service Desk and Confluence applications. Hardware and software automation and configuration using Chef and Terraform to manage change requests for the Atlassian Data Center environment. Collaborates with leaders developing requirements for business processes, and determines ways to optimize and improve JIRA, JIRA Service Desk and Confluence configurations and workflows as well as related Confluence knowledge bases. Creates advanced JIRA and JIRA Service Desk workflows including screen schemes, permission schemes, notification schemes etc. in a Jira Software Data Center environment. Builds customized solutions to extend the functionality of JIRA, JIRA Service Desk and Confluence using third party add-ons including ScriptRunner, JIRA Automation, Structure, Time to SLA, JIRA Workflow Toolbox, eazyBI for Jira and Slack Connector. Designs Confluence knowledge bases and customizes Jira Service Desk UI's using RefinedTheme and Brikit Theme Press. Creates JIRA, JIRA Service Desk and Confluence Data Center instances in AWS EC2 environments using AWS RDS PostGreSQL relational databases to test new configuration items. Develops Python scripts to use the Atlassian REST API to monitor user, issue, project and space activity.

As the Amazon.com Seller Support JIRA Atlassian Administrator, I: • Created complex automated JIRA Workflows to streamline user input, calculate project rank, size and priority and assigns issues to project managers based on their Line of Business. • Built dynamic user input forms to reduce the size of user information templates. • Built AWS EC2 Linux Instances to run JIRA and JIRA Data Center using AWS PostgreSQL RDS and AWS Aurora RDS Database Clusters in an AWS Virtual Private Cloud (VPC). • Built CloudWatch Dashboards to monitor AWS EC2 and RDS CPU and Disc utilization. • Migrated JIRA Projects between AWS Instances. • Provided advanced JIRA consulting support to the Amazon.com Seller Support Project Managers.

As Amway North Americas JIRA/Atlassian Admin, I: • Installed, configured, administered and linked, all enterprise Atlassian Tools for the ANA IT AWS Linux servers. Atlassian Tools include JIRA, JIRA Service Desk, JIRA Portfolio, Confluence, Bitbucket, Bamboo, HipChat and Crowd each of which uses a PostgreSQL database. • Performed Atlassian Tool upgrades as well as install and upgrade plugins for each Tool. Migrations include: JIRA from 7.0 to 7.3 Confluence from 5.10 to 6.2 Bitbucket from 4.4 to 4.14 to 5.1 Bamboo from 5.4 to 5.14, HipChat from 2.1 to 2.2 and Crowd from 2.9 to 2.11. • Created JQL scripts to access JIRA issue content to create customized JIRA queries, filters, reports, Agile Scrum and Kanban board content, and system and project dashboards. • Created complex JIRA workflows, workflow schemes, screen schemes, permission schemes, and notification schemes, • Built Bitbucket Git repositories using Source Tree, maintained Bamboo projects ,plans and builds, JIRA Service Desk SLA’s, JIRA Agile boards for JIRA Portfolio plans. • Integrated HipChat with JIRA, Confluence, Bitbucket and Bamboo enhancing team collaboration. • Triaged support issues in a timely fashion to help meet any contractual and operational service-level agreements (SLAs) within Amway’s Amazon Web Services (AWS) infrastructure. • Provided DevOps coaching, training and support to development and client Scrum and Kanban teams to maximize CI/CD/CD quality and speed while minimizing cost and failures.

• Administered, maintained and supported 3 JIRA and 3 Confluence Linux instances and 1 FishEye/Crucible Linux instance for the enterprise across 14 divisions nationwide. o JIRA - 150+ projects and 1,000+ active users. o Confluence – 300+ Spaces, 1000+ active users. o FishEye/Crucible – SVN Client, 70+ repositories, 25+ users. • Installed the latest versions of JIRA and Confluence software upgrades. • Linked JIRA instances with Confluence instances using OAuth Security Authentication. • Linked 1 FishEye/Crucible instance with 1 JIRA instance, using OAuth Security Authentication. • Configured and performed system tuning and scaling for all JIRA and Confluence instances. • Maintained the configuration of all seven Linux instances with both the LDAP server and the JIRA/Confluence and FishEye Internal Directories. • Setup the production Linux server instances for JIRA and Confluence to perform daily; System Backups, Indexing and Log analysis reporting potential defects to me • Configured JIRA for Agile development along with the design of Agile Boards. • Researched available plugins for potential use in the Enterprise. Obtained trial versions to test the plugins for use in a test server environment prior to production server implementation. • Migrated JIRA projects between instances and migrated Confluence Spaces between Confluence instances. • Created scripts using JQL to access JIRA issue content to create customized JIRA queries, filters, reports, agile board content, both scrum and kanban, and system and project dashboards. • Created Jmeter scripts to perform automated testing for JIRA throughput analysis and availability. • Used SVN with Jenkins for Continuous Integration. • Designed complex workflows incorporating the Business Process Improvement requirements into the Software Lifecycle Development processes including Agile Scrum and Kanban. • Designed JIRA projects specifically tailored to the project and workflow requirements.

Provided IT Specialist services and proposal development and support.

o Project Manager of 8 active task orders on 5 separate contracts. o Network and cyber security professional staff providing information assurance support to DoD clients. o Monthly status, man-hour and budget reports to the Contractors Technical Representative. o Technical writer for network and cyber security proposals

o Business Unit Manager - $10M annual revenue, 70 technical staff. • Contracts for software/web development, database support, system and network administration. o National Science Foundation (NSF) Program Manager. Managed the software development and web site re-design projects for these sites: • NSF web site – http://www.nsf.gov - Webby Award winner • Office of Legislative and Public Affairs - http://www.nsf.gov/od/lpa/ • Computer and Information Science Engineering - http://www.nsf.gov/dir/index.jsp?org=cise • Social Behavior and Economic Sciences http://nsf.gov/dir/index.jsp?org=SBE • Engineering - http://nsf.gov/dir/index.jsp?org=ENG