Josie Waller

* Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome * Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions * Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting Test Drives for individuals who exhibit purchase intent or potential * Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s. * Proficient in Sales and Delivery Operations able to execute and consistently deliver a strong client experience with little to no guidance * Effectively present and sell and support the delivery and installation the entire Tesla eco-system * Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership * Primary contact point for all customer interactions throughout their purchase experience. * Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day. * Ensure vehicles readiness in preparation for the customers delivery appointment. * Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level * Execute customer trade-ins and documents on delivery day * Conduct Tesla Direct deliveries from Delivery Centres to customer homes when required * Perform additional responsibilities as assigned to meet business need

• Through lead generation (cold calling and reaching out to current clients), created my own business portfolio with solid business’ managing their travel budgets and spends, working closely with them to maximize value while still maintaining profit for Flight Centre. • Recognized in the global top 3% of Flight Centre for the past 3 years running based on exceeding KPI’s and gross profit. • Utilizing my travel sales and relationship nurturing experience to develop and maintain an ongoing repeat database of 80%+ • Demonstrated ability to work within a multidisciplinary team and had strong contributions to team KPI’s and goals • A high level of attention to detail processing payments, paying off suppliers and airlines and staying on top of finances. • Exceptional multitasking ability, juggling priorities to meeting deadlines and client expectations • Excellent communication, listening and presentation skills • Calm and efficient in fast paced environments • Experience in Galileo, Sabre, Salesforce, as well as all other operating systems used in Flight Centre