Juan Cobo

-Providing Virtual CIO consulting services for various clients -Development of Secure Software Development Lifecycle policy and procedures -Building security programs and related policies and procedures -Managing technology implementation, and expansion, projects.

Created and implemented strategic IT vision to successfully achieve Board of Directors metrics and goals for growth. Provided leadership, and developed budget, for corporate IT strategy, transforming IT into a catalyst for growth. Created lean IT organization via optimized balance of internal team members, cloud solutions, and managed services. Developed and managed annual budgets for IT operations and projects. Developed and implemented multiple technologies resulting in improved customer satisfaction & contract expansions. Led the design, software development, implementation, and training for business process improvement initiative significantly improving efficiency, accuracy, revenue capture, reporting capabilities, and customer satisfaction. Built IT team while mentoring team members resulting in improved performance, job satisfaction, and advancement. Led the design and development of a business intelligence reporting system, and supporting EDI processes, resulting in improved operational insight for executive management and visibility for the board of directors. Improved IT services, while simultaneously reducing cost, through the implementation of ITIL principles. Implemented comprehensive cyber security strategy, policies, and procedures resulting in reduced risk and incidents.

Led and supported enterprise-level programs and projects through planning, budgeting, and monitoring. Developed project plans, budgets, and resource allocations for global software development projects. Managed, monitored, and reported on project progress, ensuring timely delivery within 5% budget tolerance levels. Managed software development teams distributed globally throughout various offices, and brands, worldwide. Oversaw complex, high-volume projects, which standardized health and safety reporting policies and procedures, across the fleet. Identified, and mitigated, risks through timely corrective measures, and resource management, avoiding project delays. Delivered global ADFS network by leading quality assurance effort for single sign-on across all enterprise applications. Created and delivered weekly reports on project status, risks, and financials, to project sponsors and stakeholders. Ensured application compliance with global privacy and security standards and regulations including GDPR and CCPA.

Provided IT vision, and technology roadmap, for consumer goods distribution organization with several locations in multiple countries. Developed annual budgets for IT operations and projects. Provided leadership for the conversion of various business requirements into solid technical solutions enabling growth. Led multiple projects from initiation through closing, including: ! Implementation of e-Commerce solution, and integration with SAP B1 ERP system resulting in more efficient order processing, decrease in processing time and overhead, and improved customer satisfaction. ! Improved security by identifying, and remediating, vulnerabilities resulting in improved security, an increase in service availability and reliability, in a monthly cost savings of $10K. Developed a lean and flexible IT strategy through an optimal combination of internal resources, vendors, and PaaS / SaaS, reducing cost, improving services, and increasing security. Optimized ERP system performance & achieved 99% uptime through analytical problem solving & database optimization. Reduced travel-related cost $40K per month by implementing a state-of-the-art enterprise teleconference system.

Oversaw desktop infrastructure, support operations, remote access, a $1.5M budget for 1,000 users across multiple locations at a $450M dental services management company. Managed a team of 12, the enterprise desktop environment, tier 1-2 support, software / hardware procurements, licensing management, Citrix remote access environment, and configuration of the support ticket management system. Implemented remote access environment, deployed 350 thin clients, and developed education program for users, training for support team and achieved compliance with new remote access security policies as per timelines. Led RFP, negotiations, and replacement of 25% of desktop infrastructure resulting in a 3% reduction in support tickets. Achieved compliance with SAS70 & other security standards by identifying gaps and developing policies & procedures. Leveraged coding experience to correct logic errors by troubleshooting code within EDI and HP Extreme solution.

Oversaw technology initiatives life cycle for $35M dental services management covering the state of Florida. Provided technology roadmap, and vision, through collaboration with various business units and board members. Developed and managed a $3.2M budget, software development, five direct reports, and third-party vendors. Led the RFP, and implementation, of a new claims adjudication system that reduced client setup times by 75% (from 3-4 months to 3-4 weeks), claims processing headcount by 50%, and issue research from 3-4 days to less than 2 hours. Designed and implemented a disaster recovery and business continuance solution while simultaneously offsetting some of the costs by realigning network design architecture to reduce telecom costs by 40%. Led development of HIPAA HL7 ASC X12 transaction set, ETL efforts, and EDI processes, achieving compliance with state (AHCA) reporting requirements for ADI and its business partners. Implemented vendor management strategy resulting in a 75% cost reduction, a $750K annual savings. Concurrently oversaw ADIs parent private equity firms information technology needs.

Managed IT initiatives, and operations, as the Senior IT Executive of Hospitalists of America, $12M physician network company and sister company of Atlantic Dental, which are both owned by MBF Healthcare Partners. Developed technical roadmap, and managed budgets, projects, and resources. Redesigned support model, and implemented vendor management strategy, reducing cost by $336K annually. Realized a 20% increase in collections improving company cash flow through the proper RFP selection and implementation of a medical billing system. Led ETL initiative, designed a data warehouse, and developed business intelligence reporting system improving operational insight for executives and board of directors. Implemented effective service management and improved IT services, systems reliability, and security. Designed, and implemented, parent private equity firms infrastructure and IT services.

Responsible for gathering business requirements, architecture, design, coding, quality assurance testing, source control, change management, release management, bug tracking, and implementations. Responsible for infrastructure, Exchange, SBT accounting, remote access, and back ups. Led the design, development, modification, and maintenance of a VB.Net Windows application and dll components. Translated business requirements into a comprehensive technical solution for a global reservation management system designed for the cruise industry. Tested, debugged, and provided quality assurance. Created, managed, and maintained SQL databases, stored procedures, views, backup, restore and packages. Initiated the design and development of an ASP.NET version of the reservation software. Managed deployment and maintenance of application at client sites. Provided levels 1, 2, and 3 support to 20-user environment. Created and managed a domain using Windows 2003 Small Business Server. Configured and maintained router settings. Configured Terminal Server for cruise ship access. Managed security, email, virus, firewall, and IT policy. Negotiated communications and equipment contracts.

Responsible for coding the extraction of data from different systems and transferring the data into a central reporting data warehouse. Responsible for coding the user interface for the business intelligence system where users could customize their reports and run them and integrating that user interface with the underlying Business Objects reports. Designed and coded three-tier and Web-based zero client enterprise applications in Visual Basic to access data, modify data, and generate reports in Crystal Reports 8.5. Re-developed the above application using ASP.NET and Web Services. Designed, created, administered, and managed SQL 7.0/2000 database. Created stored procedures, views, DTS jobs, linked servers, and executed backup and restore. Coded and configured Visual Basic front end and DLL middle tier components. Configured and managed MTS and IIS middle tier. Assisted migration from AS400/RPG to Visual Studio, SLQ, and Crystal Reports Involved in full development life cycle analysis, design, development/coding, debugging, unit and system testing, deployment/implementation, change management, and training. Designed development and production environments, and deployment procedures for both VB 6.0 and ASP.NET application versions. Wrote technical specifications/manuals. Advised and participated in enterprise application development with Visual Studio .NET.

Responsible for delivering training based on Microsoft official curriculum for clients such as professional technical training centers, private companies, and government contracts. Successfully instructed experienced and inexperienced developers at various professional training centers including Productivity Point International, Executrain, New Horizons, Cambridge Technologies and various government agencies for Microsoft certification in application development courses 1303, 1013, 1016, and 1017 using Visual Basic 6.0 and Visual Interdev 6.0 with excellent evaluations . Achieved MCSD, MCT, and MCP certifications. Assisted in the development of Microsoft courses. Taught introductory XML course.