Juan R Rosero

As the Chief Information Officer, Chief Technology and Transformation Officer at WestCX, I was appointed to define enterprise technology, transformation, and AI strategy for our PE backed organization serving a large customer base. I report directly to the CEO, lead a team of direct reports, and direct a technology budget with the majority invested in R&D and AI innovation. ● Generated substantial annualized savings across the organization while preserving service quality across a large customer base by deploying Glean AI and Agentic AI, automating enterprise workflows, and streamlining headcount. ● Launched Orchestrate as a commercial AI native platform by consolidating multiple legacy systems and integrating conversational AI, generative AI, predictive analytics, and RAG enabled knowledge capabilities. ● Led the execution of the controls to obtain HITRUST, PCI, and SOC 2 certifications for our platforms and cloud environments.. ● Directly contributed to significant annual EBITDA improvement and a strong return on the technology budget through cloud modernization, platform consolidation, AI commercialization, and disciplined technology portfolio management, meaningfully lifting EBITDA margin.

Partnered with executive leadership to define corporate growth strategy, commercialization initiatives, and long-term business objectives. Owned technology and product strategy supporting AI customer engagement platforms across regulated industries. Directed Product Management, Engineering, Infrastructure, AI, Security, and Technology Operations. Managed investment planning balancing innovation, profitability, customer value, and operational excellence. Supported enterprise customer acquisition through executive engagements with Fortune 1000 organizations. Led development of Insights360 AI analytics platform driving customer retention and revenue growth.

Appointed to define enterprise technology, transformation, and AI strategy for a PE-backed, $130M+ revenue customer engagement and healthcare technology organization serving 2,000+ customers. Reported directly to the CEO, led a team of 5 direct reports, and directed a ~$14M annual technology P&L, allocating 65%, or roughly $9M, to R&D and AI innovation.

Strategic Leadership | Public Cloud Solutions | Infrastructure & Cybersecurity | Global Operations ●      Directed enterprise architecture, cloud modernization, Product Innovation and cybersecurity governance across multiple SaaS platforms serving highly regulated healthcare, financial services, government, and emergency services organizations, including platforms supporting approximately 60% of U.S. 911 emergency communications. ●      Directed the design and build-out of geo-redundant, carrier-grade data centers, ensuring high availability, disaster recovery, and business continuity for mission-critical enterprise and cloud platforms. ●      Reduced infrastructure costs by more than 35% through modernization, automation, and cloud optimization while improving resiliency, scalability, and security posture. ●      Established technology governance and operating discipline that improved execution speed, operational efficiency, and financial performance.

Led global engineering, cloud, cybersecurity, enterprise architecture, product delivery, and modernization initiatives supporting 3,000+ enterprise customers.

●    As the Vice President of Technology at Cable & Wireless Communications, I was engaged to direct technology strategy and operations for a global telecommunications provider delivering broadband, mobile, and enterprise connectivity across the Americas and Caribbean. I managed a multi million dollar annual technology budget with dotted line country managers reporting to me functionally, in addition to my direct reports, following a promotion from Director of Engineering to Vice President as the organization scaled through acquisition. ●      Modernized technology operations across the region by aligning infrastructure strategy, service delivery, and operational governance around enterprise priorities. ●      Led the end to end design, deployment, and lifecycle management of geo redundant data centers, core infrastructure, and fixed (FTTH)/mobile access networks to deliver secure, scalable digital services across the region. ●      Protected revenue critical telecommunications services with near zero downtime by building comprehensive disaster recovery and business continuity programs across the regional footprint. ●      Elevated operational consistency for national scale infrastructure by standardizing resilience planning, recovery protocols, and technology management practices across diverse markets. ●      Served as Technical Integration Lead for two acquisitions: Columbus Networks' acquisition by Cable & Wireless and Cable & Wireless' subsequent acquisition by Liberty Latin America, preserving continuity through both ownership transitions. ●      Launched Columbus Business Solutions' cloud, security, and data center services in 2011, then led the Caribbean's first unified quad play communications platform in 2015 and the Flow ToGo IPTV rollout across the region in 2017.

Directed technology strategy and operations across 15+ countries while leading infrastructure modernization, digital transformation, and mission-critical telecommunications platforms.

Orchestrated and executed a two-year plan to launch new services and double the Columbus product portfolio across 13 countries. This involved implementing Columbus Data, Video, UCaaS, emergency, Heatlhcare, content-sharing services, while developing software solutions to automate self-healing workflows, enhancing system fault-tolerance. Additionally, applied software development skills in scripting, API integration, and automation to streamline operations and improve service reliability.

• Led the transformation of legacy infrastructure to next-generation carrier-class platforms across North and Central America. • Spearheaded the architectural design and implementation of scalable solutions for high availability and fault tolerance. • Collaborated with cross-functional teams to ensure seamless migration while maintaining service continuity. • Utilized scripting and orchestration tools to automate network configuration and deployments.

• Directed the design and implementation of multiple telecommunications networks across Central America, enhancing connectivity for clients. • Developed and deployed a robust Infrastructure at NAP de las Americas and Google 111 Eighth Avenue, New York, NY, ensuring high availability and reliability. • Implemented EIGRP routing protocol to optimize WAN load balancing, significantly improving network performance.